Emerald is seeking an Event Operations Manager to join our Hotel Interactive Team. Hotel Interactive hosts top-rated business-building events in the hospitality and senior living industries. The events (BITAC, FSM and HEALTHTAC) are #1 in their respective industries and include curated educational sessions, 1:1 meetings and unique fun elements. These events are designed to create business and personal relationships over a 3-day span between industry professionals.

The Event Operations Manager is the primary contact with our hotel partners and responsible for pre-show, on-site, and post-show tasks for up to 16 events annually, for Hotel Interactive. To find success in this position, candidates must demonstrate effective time management, the ability to juggle multiple projects with concurrent deadlines and communicate proactively with both internal and external partners. The Event Operations Manager must be able to quickly identify and adapt to challenges with limited direction.

This position will report daily to the Hotel Interactive/Emerald Office in Long Island, NY

• All pre-show planning and onsite execution
• Review and analyze proposals, negotiate, and manage ancillary vendor contracts, including reviewing and assisting with the implementation of hotel contracts
• Research, recommend, and serve as the main point of contact for third-party partners as needed including printers, charities, off-site activity destinations, transportation, entertainment, photographers, etc.
• Manage Event hotel contracts, including elements such as room blocks, attrition projections if applicable, banquet orders, event rooms setups, floor plans, dcor, signage, and other onsite functions; serve as direct liaison with venue staff, providing guidance and direction throughout the event
• Work with venues to plan budget-friendly menus
• Setup and maintain internal files for each event for quick access to all necessary data points
• Collect information from the team to develop the event agenda.
• Assist the team by reviewing attendee profiles for completeness and accuracy before printing and before the Mobile App goes live
• Prepare and assist in the creation of materials and signage to send out for printing
• Create and manage various documents for distribution to attendees and vendors
• Assist with the sponsorship fulfillment to ensure all deliverables are met as per the sponsorship contract
• Develop, monitor, and maintain event budgets and expenses, including recommending cost savings measures directly related to operating expenses, managing monthly and year-end accruals and reclassing expenses, maintaining payment schedules and deposits, and processing vendor invoices for payment
• Order and track promotional items and coordinate onsite distribution
• Manage and track all incoming and outgoing event shipments
• Welcome attendees at the registration desk, all functions, meals, and activities
• Provide exceptional customer service/support pre-event, onsite, post-event and proactively troubleshoot when necessary