Key Responsibilities:

• Coordinating transportation providers, Freight forwarders, Import Brokers, etc to ensure prompt and proper movement of shipments
• Responding to customer inquiries and referring clients to the proper channels
• Reviewing purchase orders and shipping documents to ensure accuracy
• Making special shipping arrangements as necessary
• Tracking and fixing shipping errors
• Reviewing and processing invoices
• Compile and manage quarterly pricing for international shipping lanes
• Ensuring that the quality of all services provided meets the required standards
• Developing processes that make the supply chain more efficient and organized
• Maintain metrics and analyze data to assess performance and implement improvements
• Comply with laws, regulations, and ISO requirements

Requirements:

• Effective communication, including writing, speaking and interpersonal communication
• Quick critical thinking and problem-solving abilities
• Excellent customer service and client relations skills
• Keep organization and time management skills
• Good collaboration and teamwork abilities
• Ability to work in a fast-paced environment
• Ability to use computers, software and other technology for inventory and communication purposes
• Understanding of the supply chain, including common obstacles and effective solutions

Competencies:

• Analytical – collect, analyze, understand and communicate data
• Problem Solving – gather and analyze information and develop alternative solutions
• Customer Focused – respond promptly to customer needs, solicit customers feedback to improve overall service
• Business Acumen – demonstrate knowledge of markets, cost drivers and competition
• Judgment – willing to make decisions, supports and explains reasoning for decisions
• Quality – demonstrates accuracy and thoroughness
• Adaptability – manage competing demands and unexpected events
• Initiative – Take independent actions to resolve or improve situations

Education and Experience:

• Bachelor’s degree
• 2 to 5 years Logistics experience (preferably International or in a process chemical environment)
• Experience with Supplier Management and Service Level Agreements
• Strong Excel and analysis skills
• SAP System experience preferred