EMH Sports is looking for a part-time Customer Service Representative to work during the school year (August-May). ONLY apply if the following fits your schedule and circumstances:

• Able to work each year from August-May part-time
• Ability to work in-office on Tuesdays/Wednesdays and remotely for the rest of the week (office is in Temecula)
• Have a working laptop and a quiet working space
• Your paycheck will be once a month
• Able to type 40 to 60 WPM

The qualified candidate must be energetic and vibrant. They must be able to interact with customers over the phone in a prompt, efficient, and courteous manner according to EMH policies and procedures. The qualified candidate must have a good speaking voice, be a quick study, be outgoing, and be computer savvy.

Skills Required:

• Excellent written communication and phone skills are critical
• Able to understand CRM system
• Able to communicate in a kind and respectful manner to customers
• Strong computer skills
• Experience with GoogleSheets, GoogleDocs, and Word
• High level of professionalism
• Ability to multi-task and prioritize
• Ability to think critically and adapt to a fast-paced environment
• Good organization and time management skills
• High level of attention to detail
• Pro-active attitude toward completing tasks
• Willing to pitch in and work as a team
• Patient with employees and customers
• Clear communicator, strong grammar, and spelling skills
• Team player

Experience:

• Customer Service: 1 year (Required)
• Call Center Management: 1 year (Required)
• Office Skills: 1 year (Required)

Education:

• High school or equivalent (Required)

Team Environment:

• Working alone and with a team remotely

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• High-stress tolerance -- thrives in a high-pressure environment

This Company Describes Its Culture as:

• Stable -- traditional, stable, strong processes
• Team-oriented -- cooperative and collaborative
• Detail-oriented -- quality and precision-focused
• Outcome-oriented -- results-focused with a strong performance culture

Schedule:

• No weekends
• Day shift

Job Type: Part-time

Schedule:

• Monday to Friday

Experience:

• Call center management: 1 year (Required)
• Time management: 1 year (Required)
• Customer service: 1 year (Required)

Job Type: Part-time

Pay: $17.00 - $25.00 per hour

Expected hours: 20 – 26 per week

Benefits:

• On-the-job training
• Work from home

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person