Emotiva Audio is hiring for a Customer Support Representative. The Customer Support Representative is the primary point of contact for Emotiva customers and clients across all products and services as well as for general technical support across our product line. This position utilizes internal resources to resolve customer inquiries, including basic to very complex issues, by telephone and email. The Customer Support Representative is responsible for managing all customer contact to ensure timely resolution of inquiries and issues with exceptional customer service skills.

Responsibilities Include:

● Support efforts to maintain retention of customers by providing accurate, thorough, and timely answers to customer inquiries.

● Obtain and maintain current and ongoing product and technology related knowledge at a level of proficiency to resolve complex requests and inquiries.

● Collaborate with the support team on complex customer issues that require unique solutions.

● Learn and implement company processes and policy regarding warranty terms, sales promotions, returns, warranty service, and shipping.

● Learn troubleshooting steps for the entire product line to narrow down possible issues and determine if a product needs service.

● Safeguard confidentiality, privacy and security of organization and customer information.

● Maintain and proactively manage CRM database, documenting each customer interaction and action item in a timely, compliant manner.

● Collaborate and engage with organizational resources, such as Guru and relevant

Google Drive resources, to ensure accurate and effective customer data exchange, issue resolution and service.

● Travel up to 0-20% of the year, working various trade shows around the country.

Qualifications:

● Associate’s or bachelor’s degree in Business and/or Sales related field; may be substituted by two years directly related experience.

● Two years’ experience in a customer service role.

● Effective verbal and written communication skills, utilizing proper grammar, syntax, and excellent business acumen.

● Ability to develop, maintain and foster relationships at all levels of the organization.

● Successful experience coordinating activities and tasks of a variety of resources towards a specific business goal.

● Self-motivated and able to resolve issues independently.

● Intermediate proficiency with Microsoft Word, Excel, PowerPoint, and Outlook

● Access to reliable transportation.

Preferred Qualifications:

● Bachelor’s/4-year degree

● Prior experience delivering presentations in face-to-face environments

● Previous experience with CRM software

● Knowledge and enthusiasm for high fidelity audio equipment

● Previous experience in electronics sales, working with electronics brokers and/or vendors

● Prior experience with home cinema installation, both professionally or amateurly, is a plus

We offer:

● A friendly collaborative team environment

● A competitive and comprehensive benefit package

● Emotiva Employee Gear Loan Program

More About Us:

Emotiva is comprised of true audio enthusiasts, engineers, and product specialists.

Everyone in the company, from the engineering team to the manufacturing group, to the support staff, has your ultimate home entertainment experience in mind. This is what makes

Emotiva different from many other home entertainment manufacturers. Our people are passionate enthusiasts who enjoy the experience of using Emotiva products equally as much as designing and building them! Emotiva in Franklin, TN, in the Nashville area.

Job Type: Full-time

Pay: $40,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person