You haven't searched anything yet.
We are actively seeking a solutions-oriented Software Support Specialist to join our team! You will be directly responsible for providing customer support through various mediums such as phone, email, and online chat. This role is a great opportunity for anyone interested in joining a fast-paced culture and growth within an organization with both part-time and full-time positions available.
EMPTrust HR is a leading provider of Human Capital Software on the SaaS platform and provides solutions for talent management, onboarding, and related solutions and provides a flexible work environment with opportunities to grow your career. We support Fortune 500 companies, Small and Large Enterprises, State and local agencies and provide a dynamic, fun work environment.
Here’s what you’ll be doing:
Here’s what you’ll need:
Training: Training will be provided on the company’s SaaS software and related help desk tools and components for selected candidates.
Job Type: Full-time and Part-time position available
Education: Bachelor's (Preferred)
Work Location: Gaithersburg, MD
Work Eligibility:
Applicants for employment in the U.S. must possess work authorization which does not require now or in the future sponsorship by the employer for a visa.
Equal Employment Opportunity & Affirmative Action:
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law.
EMP Trust Solutions is an EEO and Affirmative Action Employer of Females/ Minorities/ Veterans/ Individuals with Disabilities and is committed to providing veteran employment opportunities to servicemen and women.
Background Checks:
The selected candidates will be required to undergo a background check and drug screening as needed. Candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
DHS E-Verify Participation:
EMP Trust participates in the DHS E-Verify program to determine employment eligibility to work in the United States.
Full Time
$56k-76k (estimate)
02/06/2023
07/08/2024
The job skills required for Customer Support Representative (Software ) include Problem Solving, Communication Skills, Customer Support, Futures, Customer Satisfaction, Troubleshooting, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Representative (Software ). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Representative (Software ). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Representative (Software ) positions, which can be used as a reference in future career path planning. As a Customer Support Representative (Software ), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Representative (Software ). You can explore the career advancement for a Customer Support Representative (Software ) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Representative job description and responsibilities
Collecting and analyzing customer feedback can also be a part of their customer support representative task.
02/13/2022: Danbury, CT
Communicated with customers to troubleshoot technical problems with both Windows and Mac operating systems.
12/25/2021: New Suffolk, NY
Customer support representative document reports, resolve complaints, and process orders and payments.
03/09/2022: Indianapolis, IN
Customer support representative are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions.
01/14/2022: Santa Maria, CA
Provided expert technical support and up selling of all products and organized daily follow-ups to ensure timely resolutions.
12/29/2021: Elyria, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Representative jobs
According to numerous studies, today’s consumers expect customer support representative to be more proactive and personalized.
02/06/2022: Waco, TX
Be as polite as possible when talking to clients over the phone.
02/12/2022: Manchester, NH
Consider using database to record activities and research product information.
02/13/2022: Petaluma, CA
Learn to refer to other service or technical departments for follow up as needed.
02/14/2022: Fort Myers, FL
Understand the customer’s expectations.
01/24/2022: Lawton, OK
Step 3: View the best colleges and universities for Customer Support Representative.