The Medical Records Specialist -1 is responsible for providing quality customer service on a timely basis and interacting with clients to ensure services and medical records are accurate and timely. Responsible for communication and documentation between the customer and the provider to ensure the best outcome with regard to the quality of the final product.

Duties and responsibilities

• Requests medical records and/or documents from clients
• Retrieves documents from client’s secure portals
• Reviews and confirms medicals to ensure demographics match case
• Delivers quality Customer Service from initial request for service until completion of product
• Follows appropriate secure methods for sending out medical records to providers
• Adheres to client protocols and jurisdictional regulations including, logging, processing and progress inquiries
• Verifies workflow functions to ensure tasks are being completed
• Contacts appropriate agencies for the purpose of verifying information
• Communicates immediately with the Medical Records Team Leader with regard to any major discrepancies within records
• Operates company software and equipment
• Enters data by inputting alpha numeric information into system via keyboard
• Demonstrates strong organizational skills with the ability to multi-task without compromising attention to detail
• Meets specific department metrics
• Communicates using correct English, spelling, grammar, and punctuation
• Ability to understand and follow oral and written instructions while adhering to prescribed departmental routines
• Proficiency with imaging/scanning documents
• Maintains confidentiality and discretion as a general rule
• Works effectively as a team contributor on all assignments
• Interacts professionally with other employees as well as clients
• Has a clear and concise understanding, and adheres to, guidelines as they relate to HIPAA, Conflict of Interest, and Ethics

Qualifications

• HS Diploma or equivalent
• Proficient with MS Office Suite
• Excellent communication skills-verbal and written
• Ability to organize and prioritize work effectively
• Ability to accept and apply constructive feedback

Physical requirements

• Ability to remain in a stationary position for long periods of time
• Ability to speak and hear
• Manual dexterity sufficient to operate a computer keyboard and calculator
• The ability to see details at close range (within a few feet of the observer)
• The employee is frequently required to stand; walk and reach with hands and arms, and occasionally lift and move objects up to 10lbs