Financial Aid Service Specialist
Fame
Full time | Permanent | Remote
FAME Inc is seeking a Financial Aid Service Specialist to assist our clients - colleges, universities, and technical schools. The ideal candidate will have excellent customer service skills and strong financial aid knowledge including Title IV funding.
Responsibilities

• Provide exemplary customer service by going the extra mile for our clients.
• Answer questions about FAME software and provide information regarding financial aid program requirements, recipients, and procedures through all support channels, including email, live chat, phone support, and Zendesk.
• Maintain current working knowledge of financial aid guidelines/regulations.
• Occasionally do off-site & on-site training for staff and clients.

Requirements

• 2 years of customer service or call center experience.
• 2 years of experience in financial aid, including awarding/packaging of federal Title IV funds.
• HS Diploma or GED.
• Zendesk experience is a plus.
• Excellent communication skills - both written and verbal.
• Proficient in MS Office products to include Word and Excel.
• Demonstrated computational skills.
• Bilingual (English/Spanish) highly preferred.

Benefits

• Access to Medical, Vision, Dental, & Life Insurance.
• Competitive Bonus & Profit Sharing Program.
• Fortune 500 Level 401(k).
• Top 30% in the Nation PTO Plan.
• Gym Stipend and Wellbeing Programs.
• Tuition Reimbursement Program.

WHY FAME?For more than 40 years, FAME has been one of the industry leaders providing software and financial aid services to the higher education market. We believe in a positive corporate culture stressing excellence, innovation, work-life balance and personal and professional development.
Fame promotes equal employment opportunities for all. Fame does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, marital status or any other basis covered by appropriate law. All employment decisions are made based on qualifications, merit, and business need.
Apply today!