25 Customer Service Agent Jobs in Paterson, NJ
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Empire Auto Parts is Hiring a Customer Service Agent Near Paterson, NJ
Job Description
Job Description
We are looking for a Customer Service Agent to answer incoming service calls and online orders.
Responsibilities :
- Answers inquiries via telephone regarding product availability and pricing
- Processes order requests using company systems; reviews and confirms online orders as needed and process returns and exchange requests
- Places outbound calls to customers to update order status, verify account information and update business and contact information as needed
- Answers product information requests and resolve product support problems as these arise
- Handles customer issues and concerns proactively and promptly, advocating for the customer while adhering to the policies and balancing the needs of the company
- Listens for customer needs and overcome obstacles or hurdles to securing (more) business from the customer
- As appropriate, highlight Empire’s advantages versus competitors, such as high part availability, easy ordering (online / phone / fax), frequent deliveries, and streamlined returns
- Fully document all interactions with the customer
Qualifications / Skills :
- Bilingual Strongly Preferred
- Great attitude and personality
- Exceptional communication skills, including carefully listening to, understanding, and following up on customer requests
- Ability to handle customer issues with precision, professionalism, and courtesy
- Ability to build rapport and credibility with customer
- Enthusiasm, patience, and a positive attitude
- High school diploma or equivalent is a plus
- Be at least 18 years old
What We Offer :
- Health, Dental & Vision Insurance
- Health Savings Account (HSA) with Employer Contribution
- Optional Life Insurance, Long & Short-Term Disability, Critical Illness, Accident and Hospital Insurance
- 401K Retirement Plan with Employer Match
- Paid Training
- Paid Time Off
- Paid Sick Days
- Paid Holidays, Including 1 Floating Holiday (Your Birthday)
- Weekly Pay
- M-F work week; No weekends
Employee Perks :
- Casual Dress Code
- Teamwork Environment
- Free Company Apparel
- Employee Recognition
Empire Auto Parts, LLC is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws.
- Empire Auto Parts participates in E-verify. Link : https : / / mandatoryview.com / ?LicenceId aff05aa0 -caa9-49f7-803f-6dc96b954dd3& ProductType OnlineApplicant &SubType PG
Job Summary
Full Time
Retail
$46k-58k (estimate)
08/04/2024
08/19/2024
empireauto.biz
WINCHESTER, VA
50 - 100
1996
$10M - $50M
Retail
Related Companies
About Empire Auto Parts
Looking for a place to purchase quality replacement auto body and cooling parts? Want to spend more time running your business and less time worrying about your parts? Do you appreciate good business practices and a commitment to service? If you said yes to these questions then you are exactly the kind of person that we strive to serve. At Empire Auto Parts, we care about our reputation and your reputation. Empire is also a Certified Automotive Parts Association (CAPA) member and an Automotive Body Parts Association (ABPA) member. Empire has 19 locations serving 15 northeast / mid-Atlantic US ...states. Your online or phone order begins a fast cycle time process of parts from our warehouse to your shop. We notify you promptly of any changes in your order. Quality Replacement Parts Our product line includes a vast majority of auto body, cooling and wheel replacement parts from manufacturers of American, European, and Asian automobiles. . Bumpers, Rebars, and Mounting Components . Header Panels and Nose Panels . Grilles and Head Lamp Doors . Front and Rear Lamps . Fenders, Hoods, Doors, Trunk Lids and Panels . Radiators, A/C Condensers and Cooling Fans . Structural Parts . Alloy Wheels, Steel Wheels and Wheel Covers . Door Mirrors, Door Handles . Window Regulators . Spoilers . Fuel Tanks, Straps and Sending Units Online Ordering - http://www.empireauto.us Our parts portal is your best way to find and order parts. It includes real-time pricing and availability, pictures and special notes to help narrow your search for the correct part. You can also view your invoices or request to return a part. Call us for help creating your account. Fast, Free Delivery Our reliable and courteous drivers are true professionals that offer on-time delivery through our enormous dispatching network. Contact Us - http://www.empireauto.biz/contact
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The job skills required for Customer Service Agent include Customer Service, Communication Skills, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Agent positions, which can be used as a reference in future career path planning. As a Customer Service Agent, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Agent. You can explore the career advancement for a Customer Service Agent below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Agent job description and responsibilities
A Customer Service Agent role focuses on providing customer support and service, ensuring optimal services and client satisfaction.
02/02/2022: Lancaster, PA
Customer Service Agent are the front-line support within organizations that sell products and services to consumers and businesses.
01/18/2022: Florence, SC
The duties and responsibilities of the customer service agent hover around building and sustaining strong and profitable business relationship with customers and potential customers.
12/23/2021: Madison, WI
Sometimes, customer service agents get calls that are easy to manage, such as a customer who simply wants to change account details, while other calls may be more challenging.
12/18/2021: Alexandria, LA
Some customer service agent jobs are sales based, meaning the agents are responsible for selling products and services or ensuring that customers continue to purchase products.
01/19/2022: Gary, IN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Agent jobs
Although the Bureau of Labor Statistics notes that most employers don’t require a college degree for customer service agents, the majority do prefer that candidates have at least a high school diploma or GED.
01/11/2022: Evansville, IN
With customer service, customer support and customer experience, required.
01/09/2022: Youngstown, OH
When hiring for a customer service agent, communication skills are one of the first things that are looked at by the organization.
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Agents must be trained and mentored to develop a positive approach towards handling customer queries.
01/25/2022: Newark, NJ
A customer service representative must be a good listener.
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Step 3: View the best colleges and universities for Customer Service Agent.
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