* Applicants MUST submit a cover letter with resume to be considered.

*This position will require in-office presence. Hybrid work schedules may be possible based on specific job duties and consistent with ESD policy.

*Minorities, women, and individuals with disabilities are encouraged to apply. Please contact Human Resources if you require an accommodation.

BASIC FUNCTION:

Assist with the monitoring, installation, configuration and maintenance of critical datacenter, network and Audio-Visual (AV) infrastructure supporting ESD business operations. Monitor datacenter operations and infrastructure responding to incidents on a as needed basis. Provide after-hours support and travel to other ESD office locations as necessary. Deliver end user support for all network and AV related devices.

WORK PERFORMED:

• Monitor datacenter operations and environmental controls to ensure uninterrupted service
• Assist with the installation, configuration and administration of network and video conferencing related infrastructure, equipment, and software necessary to support ESD’s critical business functions
• Assist with setup and support of AV solutions and equipment to include Polycom systems, Click Share, Zoom, and WebEx
• Assist with monitoring backup and restore operations
• Coordinate telecom services for staff onboarding, offboarding, moves and changes with the Help Desk and Administrative Services
• Liaise with third party vendors to ensure that ESD’s requirements being met when new/upgraded services are implemented
• Rack, stack, power and provide management connections for network attached devices
• Create and manage support tickets with 3rd party vendors in response to any type of network degradation
• Utilize network management best practices and tools to investigate and resolve network related performance issues
• Assist with integrating technologies from different vendors in a heterogeneous networking environment
• Hands on installation, configuration and troubleshooting of IT infrastructure at ESD’s datacenters and satellite offices
• Document and maintain SOPs in areas of responsibility
• Assist in IT Disaster Recovery efforts, testing and documentation
• Travel to various remote office locations as necessary
• Perform other IT related duties as required by management

MINIMUM REQUIREMENTS:

Education Level required: A degree in an IT related discipline with minimum of 3 years’ experience in related field; Or a HS diploma with a minimum of 5 years’ experience; Or, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Relevant Experience required: Experience in Datacenter and Network operations.