Key Responsibilities:

• Conduct remote troubleshooting sessions to diagnose and calibrate machinery via telephone and TeamViewer.
• Provide technical support to customers for a wide variety of issues (mechanical and electrical), and inquiries to affect the highest level of customer satisfaction.
• Diagnose and resolve issues related to software, hardware and connectivity.
• Document customer interactions and resolutions in the ticketing system.
• Update customer data on CRM and handle order intake and purchasing.
• Provide training for customers and others in the effective operation, calibration, and maintenance of equipment.
• Oversee new machinery projects and maintain communication with customers for seamless installations and interventions.

Qualifications:

• Technical diploma and/or one to two years related experience or equivalent in technical service interventions mainly on manufacturing equipment.
• Minimum of 2 years' experience working at a CNC technician level with multi-axis CNC milling machines.
• Strong mechanical background including troubleshooting motors and gearboxes (ball screws and spindles a plus)
• Troubleshooting of wiring and electrical systems and strong knowledge of AC/DC circuits.
• Auto CAD and Team Viewer experience required.
• Must be able to travel up to 20% and work independently while onsite.
• Must be proficient in Microsoft Office application.
• Must possess a valid driver’s license with clean driving record and ability to obtain passport.