Job Title: IT Tech Support L2 Job Location: Atlanta, GA Job type: Long-term Contract

Job Description:
Qualifications Minimum qualifications
BS/MS in information systems, computer applications or similar field preferred.
At least one Certification - A , network , CCNA, MCSE, MCP.
Minimum 5 years experience in IT service desk analyst role or user support functions

Preferred Qualifications
Candidate should have experience in technical troubleshooting and resolving client desktop, 0365, MDM & network issues.
He or she must be proficient working knowledge of Windows 10, Windows7, 0365 apps and least one MDM solution.
Excellent oral and written communication skills
Set and meet expectations of end users
Assertive and able to work successfully in a fast-paced work environment
Ability to proactively work on problems of diverse scope
Ability to interact & follow up with offshore teams
Strong initiative, resourcefulness and follow-through
Exceptional organizational, prioritizing and multi-tasking skills
Ability to independently research problems and create solutions
Demonstrate High level of energy and flexibility
Willing to work extra hours when required
Understanding of basic scripting, application packaging and coding
Knowledge of the Microsoft Deployment Toolkit, Windows Deployment Services, Ghost Imaging
Office365 knowledge including Outlook/SharePoint/OneDrive/Teams
Must be proficient with MacOS / iOS
Ability to provide support to high level executives
Familiar with various video conferencing hardware/software