This Position will primarily be working in the warehouse. With some assistance inside the store.

Emser Tile and Natural Stone, the nationwide supplier of high-quality floor covering products servicing world-leading retailers, builders and contractors seeks an experienced Warehouse Associate for our local Branch. This position supports our Branch in the distribution of company materials.

Key Responsibilities

• Inspecting, identifying, handling, consolidating labeling, stocking, picking, packing and shipping inventory per Company policy.
• Maintaining warehouse inventory and records.
• Deal promptly with inventory discrepancies.
• Responsible for receiving, recording, issuing, and transporting the goods and supplies from the warehouse.
• Cut and place product materials to create displays that accurately represent product variation.
• Quality check displays before they ship to the respective clients.
• Operate cutting tools safely and accurately.
• Operate forklift according to safe operating procedures.
• Treat merchandise with care and concern at all times.
• Ensure will-call customers are handled efficiently and professionally.
• Assist in making inventory reports for evaluations and working under the direction of a supervisor.
• Successful candidates will thrive in busy environment, be highly organized and detail oriented
• Assist in day-to-day functioning of branch.
• Greet customers warmly and ascertain reason for visiting.
• Build relationships with contractors.
• Answer all calls to Branch promptly and assist accordingly.
• Direct customers to the appropriate team member.
• Use telephones to reach out to customers and verify order and account information.
• Resolve customer complaints via phone, email, mail, or social media.
• Advise on branch information, i.e., hours, location, etc.
• Work with Operations Manager to ensure proper customer service is being delivered
• Assist with placement of orders, refunds, or exchanges.

Qualifications (Knowledge/Skills/Abilities/Experience)

• Ability to accurately count/track product that is being received or shipped.
• Ability to create professional samples boards.
• Excellent Customer service skills.
• Computer skills.
• Forklift certification and experience using a wet saw a plus.
• Ability to lift 50 pounds
• Bilingual (Spanish and English) a plus.
• Must be able to pass a background check.

Physical requirements

• Stand, use hands, and reach with hands and arms.
• Walk, stoop, kneel, crouch, or crawl.
• Sit, climb or balance.
• Lift and/or move up to 110 pounds.
• Specific vision abilities required by this position includes close vision, peripheral vision, and ability to adjust focus.
• Exposure to moving mechanical parts.
• Occasionally exposed to fumes or airborne particles.
• May be exposed to a wide range of temperatures.
• The noise level is usually loud.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Experience:

• Warehouse: 2 years (Preferred)
• Customer service: 2 years (Preferred)
• Forklift: 1 year (Preferred)

Work Location: In person