243 Tier 1 Help Desk 10am-6pm GW - TS/SCI Poly required Jobs in Annapolis, MD
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Tier 1 Help Desk 10am-6pm GW - TS/SCI Poly required
$55k-69k (estimate)
Full Time
5 Days Ago
EMTAK LLC is Hiring a Tier 1 Help Desk 10am-6pm GW - TS/SCI Poly required Near Annapolis, MD
The Tier 1 Help Desk shall have the following responsibilities:
•Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
•May coach and provide guidance to less-experienced professionals
•Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
•Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
•Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
Shifts available:
•Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
•May coach and provide guidance to less-experienced professionals
•Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
•Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
•Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
Shifts available:
- Monday - Friday 10am-6pm. Training will be Monday - Friday 6am-2pm
- TS/SCI with FS Poly
- Bachelors degree and no experience OR five years technical experience
- Customer service
- ServiceNow Ticketing System
- IAT Level 1 certificate (CompTIA A CE, CompTIA Network CE) is required within 6 months of start date.
Job Summary
JOB TYPE
Full Time
SALARY
$55k-69k (estimate)
POST DATE
06/28/2024
EXPIRATION DATE
07/17/2024
WEBSITE
emtakllc.com
HEADQUARTERS
Hanover, WV
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