10 Helpdesk Support Service Specialist, Junior Jobs in Corpus Christi, TX
SORT BY
B
D
A
E
A
T
TX06 Bridgestone Retail Operations, LLC.
Corpus Christi, TX | Full Time
$87k-116k (estimate)
7 Months Ago
U
U
B
R
Helpdesk Support Service Specialist, Junior
$45k-55k (estimate)
Full Time | Retail
11 Months Ago
EMW is Hiring a Helpdesk Support Service Specialist, Junior Near Corpus Christi, TX
- Serve as the first point of contact for customers seeking technical assistance
- Identify issues, provide accurate information in IT ticketing system for each call
- Respond to incoming calls and messages in a timely manner throughout shift
- Follow all communication procedures, policies, and guidelines
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem
- Work with customer to resolve issues
- Identify and escalate priority issues
- Contribute to creation of support documentation
- Attend meetings and training, review training material to stay up-to-date on changes
- Security certification
- A certification
- Windows 10 Desktop Support Technician (70-685), or Windows 10 Configuring (70-680), or Troubleshoot & Support Windows 10 in the Enterprise (MS-6293)
- Secret Security Clearance
- Desired Skills:
- Good problem-solving, analytical, and team-working skills
- Knowledge of DOD Information Assurance standards, policies and procedures
- Knowledge of service desk software and remote-access systems
- Knowledge of current MS Windows OS and MS Office versions
- Knowledge of computer systems, printers, mobile devices and other tech products
- Excellent communication skills, customer-oriented approach
- An openness to learning new technologies
- Proficiency in English
- Desired Technical Experience:
- Experience as a service desk technician or other technical customer support role
- Usage and troubleshooting of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic computer/network/software issues
- Usage of IT ticketing systems and various support software
Job Summary
JOB TYPE
Full Time
INDUSTRY
Retail
SALARY
$45k-55k (estimate)
POST DATE
07/14/2023
EXPIRATION DATE
08/25/2024
WEBSITE
emw.com
HEADQUARTERS
NORTH LITTLE ROCK, AR
SIZE
50 - 100
FOUNDED
1995
TYPE
Private
CEO
MIKE ISEM
REVENUE
$10M - $50M
INDUSTRY
Retail
Related Companies
About EMW
EMW offers an information asset management and network fraud monitoring solutions.
Show more
Similar Jobs
Popular Articles
Top 10 Things to Avoid Putting on a Job Application
Read Article
How to Describe Your Education in a Resume
Read Article
How to Write a Memorable Cover Letter in 5 Ways
Read Article
4 Personal Finance Tips to Make During Job Transition
Read Article
4 Best Camera Setups for Interview
Read Article
Keeping a Job Search Journal: 9 Types of Journaling You Can Do
Read Article
