OPEN IN THE USA TO VIRGINIA OR PENNSYLVANIA RESIDENTS

We are hiring for a Client Advocate and Technical Support Specialist!

Solve Problems that Make a Difference

Our friends and family interact with the health care system when they are at their most vulnerable. At Flexible Informatics, we make a difference because what we do impacts patient care.

With our flagship product, EncaptureMD, we’ve created software that clinicians enjoy using because it makes their jobs easier and more efficient. It provides support, checks for errors, creates data that can be used to research diseases, and enables decision makers in hospitals and health systems to better understand their strengths and weaknesses.

Our Culture

Our team of creative, respectful and passionate problem-solvers has built a company we’re proud of. We’ve cultivated a community where everyone wears multiple hats and works together without concern for hierarchy. And after multiple years of double-digit growth, there is more demand for our product than we can currently fill.

We Need Your Help to Make a Bigger Difference

We are looking for a Client Advocate & Technical Support Specialist to build strong customer relationships with a personal touch and to be the main point-of-contact for our clients when handling questions, problems, and requests for customizations. We believe it’s critical to keep clients updated with timely and frequent information about progress towards resolving issues, and to provide them with an excellent experience that reflects how much we care about meeting their needs.

Our newest release of EncaptureMD makes customizations even easier, so we’ll trust our support specialist to implement some of them on their own or to collaborate directly with the design & development team.

What We Hope You Bring to the Table

• Passion for delivering excellent customer service
• Strong communication skills (written, verbal and interpersonal)
• Knowledge of hardware & software installation
• Act as liaison between the client and the rest of the team to ensure client satisfaction
• Prior experience supporting Windows environments & IT troubleshooting
• Basic knowledge of networking
• Ability to think outside the box to find solutions
• Familiarity with software used to connect with customers and gather their information
• Ability to create documentation on software features and common issues and requests
• Availability to join an on-call rotation to provide afterhours support (percentage based on available team members)

We Are People Building Systems for People

The most successful teams are built on great relationships among colleagues who are passionate about their work. Some of the personal qualities we value highly include:

• The ability to work autonomously and self-direct
• Tenacity to overcome complex challenges
• Organization to manage a lot of information
• A professional telephone and in-person presentation
• Conscientiousness to not only complete a task, but to consider the best possible solution among many options
• The ability to ask the right questions and communicate collaboratively
• Openness to constructive feedback
• The curiosity to always be learning
• Authenticity that inspires confidence
• An interest in medicine, particularly our niche of cardiology

What Do We Offer?

Recognizing how important this role is to our growth and success, we will offer:

• A competitive compensation plan including $50k-70k salary
• Great benefits including health insurance, PTO, and 401(k) matching
• Work-From-Home flexibility
• An excellent, tight-knit team with the agility of a start-up but the security of a 20-year-old established company

We’d Love to Meet You

We're a tech company that values inclusivity and diversity and encourage those of all orientations and backgrounds to apply. If you find this role intriguing, please feel free to reach out to me or send an email to Nico Scopelliti at nico@encapturemd.com and we will be happy to answer any and all of your questions!