172 Front Desk Receptionist Jobs in Chicago, IL
Enchanted Expeditions is Hiring a Front Desk Receptionist Near Chicago, IL
Job Overview: As a Virtual Front Desk Receptionist at Enchanted Expeditions, you will serve as the first point of contact for our clients, providing exceptional customer service and support from a remote location. This role requires excellent communication skills, professionalism, and a dedication to delivering outstanding service.
Responsibilities:
- Client Interaction: Greet clients warmly and professionally via phone, email, and chat, and assist them with inquiries, bookings, and general assistance.
- Appointment Scheduling: Coordinate appointments, meetings, and consultations for clients and company executives, ensuring accuracy and efficiency.
- Booking Support: Assist clients with travel bookings, reservations, modifications, and cancellations, providing timely and accurate assistance.
- Issue Resolution: Address client concerns and complaints effectively, providing prompt resolutions and demonstrating empathy and understanding.
- Information Management: Maintain accurate records of client interactions, transactions, and communications in the company's database systems.
- Communication: Communicate effectively with internal teams, including reservations, operations, and management, to ensure seamless service delivery.
- Documentation: Prepare and organize documentation related to bookings, reservations, contracts, and client communications in accordance with company policies.
- Customer Support: Provide assistance to clients during their travels, offering support with changes, emergencies, or unforeseen circumstances as they arise.
- Competitive pay with opportunities for performance-based bonuses.
- Flexible work schedule with the convenience of remote work.
- Opportunities for career growth and advancement within the travel industry.
- Access to travel discounts and perks for personal travel experiences.
- Comprehensive training and support to excel in the role.
- Health insurance coverage and additional benefits package.
- High school diploma or equivalent (Bachelor's degree preferred).
- Previous experience in customer service, reception, or a related field, preferably in the travel industry.
- Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
- Strong problem-solving skills and the ability to remain calm and composed under pressure.
- Empathy and patience in dealing with client inquiries, complaints, and issues.
- Proficiency in using customer service software, CRM systems, and Microsoft Office suite.
- Ability to work independently and collaboratively in a remote team environment.
- Flexibility to work non-traditional hours, including evenings, weekends, and holidays, as needed to accommodate client needs.
Job Summary
Contractor
$29k-39k (estimate)
06/06/2024
07/03/2024
The job skills required for Front Desk Receptionist include Customer Service, Problem Solving, Microsoft Office, Communicates Effectively, Communication Skills, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Receptionist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Receptionist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Receptionist positions, which can be used as a reference in future career path planning. As a Front Desk Receptionist, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Receptionist. You can explore the career advancement for a Front Desk Receptionist below and select your interested title to get hiring information.
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02/18/2022: Knoxville, TN
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12/31/2021: Lowell, MA
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