Summary:

Reporting to the Program Manager, this position plays an essential role in providing services to individuals who are incarcerated or newly released from incarceration. The Intensive Case Manager provides basic case management services as well as Enhanced Case Management services such as assessment, goal-setting, care coordination, and crisis management. The following Evidence-Based Interventions are used: Motivational Interviewing; Strengths-Based Model; Trauma-Informed Care. The ReTurn Project is a program which offers: case management and therapeutic services to clientele. The ReTurn Project strives to provide supportive and wraparound services to its clientele in hopes of reducing the impacts our clients face related to that of co-occurring disorders, mental health disparities, and substance use disorders.

Responsibilities:

• Provides case management to individuals who are in-custody or recently released from incarceration.
• Provides regular case management appointments when clients are released from custody.
• Facilitate assessments- effectively gather information using evidence-based screening tools and motivational interviewing skills in order to identify goals in the care plan
• Manages a caseload of clients and is responsible for helping identify and meet their needs in areas such as Substance Use Disorder (SUD) treatment, housing, employment, education, physical and mental health.
• Coordinates referrals, appointments, and meetings and attends appointments and meetings according to level of need for support
• Effectively manage crisis by using Motivational Interviewing and De-escalation skills, both in support of patients and other team members
• Offer exceptional care coordination skills that include warm hand-offs and closed-loop referrals
• May transport clients to appointments in own vehicle.
• Maintains clinical documentation of all services provided to clients.
• Understanding of transdisciplinary teams and roles using an integrated approach to care

Qualifications:

• Bilingual highly preferred.
• Bachelor’s Degree in Social Work, Counseling, Psychology or another related counseling field preferred.
• Minimum 1 year experience providing case management or counseling support to clients involved in the criminal justice system.
• Minimum 1 year experience providing enhanced case management to clients.
• Demonstrated work experience successfully working in collaborative teams
• Ability to complete documentation accurately and in a timely manner
• Strong skill set regarding clinical ethics, boundaries, and role clarity with clients
• Experience with in-custody programs preferred
• Applicant must have active driver’s license and the ability to drive clients.
• Applicant must submit appropriate background check clearance and be able to pass Santa Cruz County jail clearance to provide in custody services.

Wages & Benefits:

We prioritize the well-being of our team as much as the community we serve. Our comprehensive health benefits reflect this commitment. We offer full-time employees medical and dental insurance plan that ensures peace of mind for themselves and their families. We go beyond traditional care by also offering our employees acupuncture and chiropractic, embracing a holistic approach to health that aligns with our values of care and compassion.

Our team’s future matters just as much as the present. That’s why we offer a 403(b) retirement plan, providing a foundation for a secure retirement. We also recognize the need for work-life balance, so Encompass offers a competitive package of 17 vacation days, 12 sick days, and 14 additional paid holidays. These benefits are thoughtfully pro-rated for part-time positions, affirming our commitment to fairness and flexibility.

About Us:

At Encompass Community Services we provide our community with a wide range of services related to family & social well-being, early childhood education, behavioral health, housing and more. Every day through these services we work to make health, education and housing more equitable for all people in Santa Cruz County. For more than 40 years our work has touched generations by helping people have access to education, rebuild relationships, restore their health and regain dignity.

Encompass Community Services is committed to racial equity and standing against any kind of discrimination. We believe in having a diverse workforce that is representative of the many communities we serve. We strongly value providing equal opportunities for our employees, such as providing the training and education needed to excel in this and other positions.

Our agency recognizes the value of racial, ethnic, cultural and linguistic diversity and strives towards the overarching goal of ensuring that all services promote healing, and integrate the values and standards of providing culturally informed services.