SUPPORT COORDINATOR II – CRISIS SERVICES

Encompass Community Supports, formerly known as Rappahannock Rapidan Community Services (RRCS) is hiring a Support Coordinator II-Crisis Services to work in our Culpeper office. Encompass Community Supports is a Virginia State community services organization that improves the quality of life in Culpeper, Fauquier, Madison, Orange, and Rappahannock Counties by providing comprehensive mental health, substance use, developmental disability, housing, children, and aging services. As an organization of almost 400 employees and more than 80 programs, we lead with integrity and excellence and embrace diversity, collaboration, accountability, and innovation to respond to the ever-changing needs of our community.

Our benefits are highly competitive and include:

• Low employee cost Medical, Dental and Vision Insurances
• 13 paid holidays annually
• 17 PTO days
• Enrollment in VA State pension and retirement plan
• Employee training and educational opportunities
• Paid Life Insurance
• Health Savings Plan
• Flexible Savings Plan
• Employee Assistance Program

The Support Coordinator II-Crisis Services assesses clients’ needs and provides access to needed and appropriate services including treatment, rehabilitation and service linkage, and case monitoring and client advocacy functions. Work is performed under regular supervision.

ESSENTIAL FUNCTIONS:

• Provides emergency and crisis mental health and substance abuse preadmission screenings and evaluations in varied settings; responds to all requests for service within mandated guidelines.
• Coordinates involuntary and voluntary admissions to inpatient psychiatric facilities, crisis stabilization units, and substance abuse detox and residential programs.
• Provides access services to the agency; serves as agency “gatekeeper” to services by screening initial telephone calls and walk-in requests; makes referrals as appropriate.
• Triages emergency and crisis mental health and substance abuse services requests.
• Engages in follow up contact with consumers post-crisis to check individual’s status and compliance with treatment recommendations; coordinates further emergency, crisis intervention or other agency or community services if indicated.
• Obtains emergency custody orders (ECOs) and temporary detention orders (TDOs) and other orders, as needed.
• Develops and maintains administrative and clinical files, reports, spreadsheets, and correspondence.

OTHER FUNCTIONS:

• Participates in clinical, administrative, and supervisory meetings, collaborates with agency staff, departmental staff and stakeholders and referral sources on cases.
• Provides consultation, education, training, and prevention services to other providers.
• Other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

• General knowledge of community and agency resources and programs of regional and state sources for the community service population.
• General knowledge of social casework techniques; ability to solve problems within scope of responsibility.
• Ability to analyze facts and exercise sound judgment in arriving at conclusions.
• Ability to communicate complex ideas effectively, orally and in writing; ability to prepare clear and concise reports.
• Ability to establish and maintain effective working relationships with clients, associates and the general public; possess a thorough knowledge of confidentiality standards, professional code of ethics, and other professional manuals/standards.
• Knowledge of MS Office, to include Word and Excel.

EDUCATION AND EXPERIENCE:

Required – Minimum Bachelor’s degree and Registered as a QMHP-A, QMHP-C, or QMHP-Trainee (Encompass can provide supervision for QMHP trainees).

Preferred – Experience working with individuals in crisis and/or individuals diagnosed with serious mental illness.

SPECIAL REQUIREMENTS:

Valid Virginia driver's license; attends training and maintains certifications as required by the Agency and regulatory guidelines.

Employment with Encompass Community Supports is contingent upon the successful completion of our background check process.

Encompass Community Supports is an Equal Opportunity Employer

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Language:

• Spanish (Preferred)

License/Certification:

• Driver's License (Preferred)

Ability to Commute:

• Culpeper, VA 22701 (Required)

Ability to Relocate:

• Culpeper, VA 22701: Relocate before starting work (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person