Who we are
Encore Access is a small and rapidly growing technology company in the entertainment space. We are a team of passionate individuals coming together to make something great. As a primarily work-from-home company, we are proponents of work-life balance, and have kept that mentality as a focus throughout our history.
Where you will come in
We are looking for a motivated, detail oriented individual who enjoys problem solving in a team-based environment.
Job SummaryThe Fulfillment & Inventory Control Representative handles all Level 2 responsibilities across these departments. This role has the responsibility of ensuring quick and accurate completion of inventory processes. They ensure that all inventory is cataloged quickly and accurately into our inventory management system upon purchase. This role will work to identify, resolve, and communicate any changes associated with inventory stock, such as cancellations, changes to orders, delivery method, or delivery due dates. Accomplishing these tasks will mean communicating with box offices, exchanges, as well as other internal departments.
Additionally, this role oversees fulfillment of all invoices, whether handled by automation or manual work. They ensure that all invoices that cannot be handled by Level 1 support are addressed and resolved. This role will also monitor for discrepancies or changes in delivery methods and delivery delays. These investigations will lead to this position updating our internal data points in these areas, ensuring that up to date details on our listings are broadcast to our marketing partners.
Finally, this role will manage our Level 1 inbound and outbound vendor contact, ensuring proper handling of any uncovered questions or issues, escalating when necessary.
How you will make an impact

• Communicate professionally with members of the Operations team, management, other departments, vendors, customers and external markets when necessary.
• Resolving Level 2 escalated work
• Enacting real-time PO creation
• Identify canceled orders, informing the management team of any changes necessary
• Identifying and resolving errors in our broadcasted listing details
• Investigating denied entry claims made by customers
• Ensuring proper fulfillment of BTE's sales
• Identifying and addressing inbound refunds
• Monitoring, addressing and escalating vendor communication
• Be available to jump on after hours call a couple of times a month when necessary

RequirementsWe're excited about you because

• We are looking for someone specifically in our Golden, CO or Danielson, CT office location
• You are professional, with excellent verbal and written communication skills
• You are a self-motivated individual willing to take the initiative on a variety of tasks
• You have exemplary organizational skills and a high attention to detail
• You enjoy the prospect of working from a home-based environment
• You look forward to bringing your talents and skill set to a small but close-knit team
• You have obtained an associate's or two year degree

Benefits

• Competitive base salary profit-sharing
• Health, Dental, and Vision insurance
• Unlimited PTO
• 401k with match