Encore Service Group was founded on the belief that healthcare and hospitality should go hand-in-hand, and it is our mission to make a lasting positive impression on every person we encounter. Encore service Group is 100% healthcare focused currently serving Michigan and Ohio. We provide non-emergency medical transportation, shuttle services, valet parking, service excellence consulting and coaching, parking/garage management and welcome desk/concierge services. 

We are seeking a Valet Supervisor to help oversee daily operations, this person would report to our Valet Manager.

The ideal candidate is dependable, detail oriented, energetic, and compassionate. They should be an outstanding communicator, have strong leadership skills and thrive in a team environment. Valet parking experience is preferred but not required. However, a background in guest service is strongly recommended. The ability to run, walk, and stand throughout the shift and in all types of weather is also essential. Must have a valid driver's license, a clean driving record and pass a background check and drug screen. Reliable transportation is also a must.

Full-time, $17 TIPS, Open availability Monday-Friday, 5 shifts per week

*All full-time employees are eligible for medical/dental/optical benefits after 60 days of full-time employment. Full-time employees will also accrue PTO after 60 days of full-time employment.

The Valet Supervisor will work right alongside the Valet Team Manager and carry out the additional job duties below. 

• Maintain a well kempt and professional appearance
• Greet guests courteously.
• Ensure customers are receiving timely service.
• Assist customers in and out of their vehicle.
• Drive, park, and retrieve customer vehicles in a safe and professional manner. 
• Maintain full compliance to the standard operating procedures, while ensuring the safety and security of vehicles and keys at all times
• Assist with the training and onboarding of new employees
• Communicate effectively with the manager, client, and corporate office in a timely manner
• Maintain proper staffing levels at all times and monitor the schedule and report back attendance issues to the valet manager.
• Directly oversee all day-to-day activities associated with opening, managing and closing duties.
• Ensures the facility and employees are operating in accordance with company policy 
• Responsible for resolving those guest concerns that are brought to his/her attention by the valet team.

*This description is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position, Encore Service Group reserves the right to modify or change the essential functions of the job based on business necessity.

If this sounds like you, we'd love to hear from you! Please apply with a current resume, applications lacking this information will not be considered. Thank you.