1 Client Success Manager Job in Attleboro, MA
Encore Strategic is Hiring a Client Success Manager Near Attleboro, MA
Are you looking to take the next step in your career in a company with strong teamwork values, a friendly and welcoming culture, and plenty of room for advancement? Keytel Systems takes pride in providing innovative, top-tier outsourced IT services and creating an efficient, empowered, and friendly working environment. We’re looking for a Client Success Manager who wants to grow along with us.
*This role has been posted by Encore Strategic on behalf of Keytel Systems*
What you’ll do:
- Understand Keytel’s services and offerings and connect them to client technology needs
- Establish long term, thriving relationships with clients
- Communicate with clients about their business goals and technology needs
- Communicate client needs to the team
- Client business reviews to discuss metrics, upcoming changes, contract renewals, issues, etc.
- Recommend products and services that will help clients and generate sales
- Address customer concerns to ensure satisfaction before, during, and after incident resolution
Skills you’ll need:
- Previous experience in a client account management, account executive, or similar role
- Excellent oral and written communication
- Professional presentation - ability to project confidence and expertise
- Patience and diplomacy - conflict resolution and reasoning skills
- Willingness to pivot - “interruptions” are par for the course
- Ability to communicate with technical staff and non-technical end users
- Executive level understanding of hardware, software, and problem-solving methods to ensure our techs know how to help your clients
- Self-motivated team player with ability to work autonomously
Compensation/Benefits
- Salary range 60-80k per year, scalable based upon experience.
- Healthcare, retirement plan, paid time off, semi-flexible schedule, and bonuses for met goals
- Tuition reimbursement and professional development assistance
Ready to Apply?
- Prioritized consideration will be given to candidates who get a head start on our application process through our online portal here: https://www.ondemandassessment.com/link/index/JB-WP08O8IBQ?u=1047336
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Job Summary
Full Time
$102k-137k (estimate)
06/23/2024
08/21/2024
The following is the career advancement route for Client Success Manager positions, which can be used as a reference in future career path planning. As a Client Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Success Manager. You can explore the career advancement for a Client Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Client Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Success Manager job description and responsibilities
Customer Success Managers are responsible for creating loyal customers who come back again and again.
02/14/2022: Twin Falls, ID
Build meaningful relationships with each client to truly understand their challenges, and create custom solutions to meet their unique needs.
02/23/2022: Bradenton, FL
Provides on-boarding training, support, and compliance expertise to ensure assigned clients understand and comply with applicable standards and laws for mobile marketing / engagement.
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Manage the renewal process, develop long-term relationships with customers and operate as a client advocate.
03/04/2022: Saint Paul, MN
Provide updates & training to existing clients on any new features that are rolled out.
01/06/2022: Shreveport, LA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Success Manager jobs
A Customer Success Manager seeks to develop a positive customer experience and fosters relationships and support brand loyalty.
03/04/2022: Port Arthur, TX
Customer success managers should keep a track of the customer’s product expiration dates and take follow-ups to renew their contracts.
02/01/2022: San Bernardino, CA
The CSM may work with clients to understand their desired outcomes from their Thrive services and sets personalized benchmarks for success.
02/25/2022: Orlando, FL
The Client Success Manager must seeks to develop a positive customer experience, fosters relationships and support brand loyalty.
01/03/2022: Schenectady, NY
Must understand client needs and offer solutions and support.
01/03/2022: Albany, NY
Step 3: View the best colleges and universities for Client Success Manager.
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