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Take the next step in your IT career as an IT Help Desk Tech with a supportive team, tons of room for career growth, a guaranteed starting salary of 50K, and comprehensive benefits!
Ashton Solutions is a fast-growing MSP servicing business across the Northeastern Ohio Region. We are looking for an L1 IT Technician to become a part of our collaborative team. You’ll troubleshoot a wide variety of end-user environments with senior engineers and get the hands-on technical experience that will grow your career.
Position Highlights :
$50,000 scalable based upon experience
Retirement plan, PTO, health insurance benefits, and bonus plan
Hybrid work schedule (Up to 2 days remote) after training completed
Friendly, people-focused management and technical mentors
What You’ll Do:
Support common business applications (O365) via email, phone, and on-site support for 100 SMB’s
Maintain client networks and network security (LAN/WAN, firewalls, access points, switches)
Troubleshoot a wide variety of on-premises, and cloud environments
Prioritize tickets, set client expectations, provide incredible customer service, and accurately document client issues
Skills You’ll Need:
Strong interpersonal skills, positive mentality, and ability to change tasks rapidly—as a service business, we expect the unexpected to disrupt our plans
Confidence and commitment to top-tier customer service in a fast-paced environment
Ability to stay organized and follow tasks through to completion with accuracy
Willingness and ability to learn new applications and skills
0-2 years of hands-on PC support experience
Office 365 experience
A general knowledge of different hardware platforms, cloud services, and line of business applications
Ready to apply?
Quick apply with your resume
OR
Get a head start on the application process through our online portal here:
https://www.ondemandassessment.com/link/index/JB-W70H5LGMQ?u=1049388
Full Time
$48k-60k (estimate)
06/29/2024
07/15/2024
The following is the career advancement route for Help Desk Technician positions, which can be used as a reference in future career path planning. As a Help Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Technician. You can explore the career advancement for a Help Desk Technician below and select your interested title to get hiring information.