11 Service Desk Analyst Jobs in Cincinnati, OH
Encore Talent Solutions is Hiring a Service Desk Analyst Near Cincinnati, OH
Encore Talent is currently searching for 2 Service Desk Analysts to help with phone support for a Workday go-live for an end client requirement.
- Must be onsite M-F, 8-5
- 4-week contract role - 1 week of training and 3 weeks for support.
- Pay is $22 - $23 / hr
Top 3 Skills to Have
- Customer service
- Phone skills
- Basic technical skills, such as Cleaning cache, etc.
- Description:
Responsible for providing front line support for customers by adhering and following standard processes to document and resolve technical issues associated with hardware, software, network, access, and general compute.
Responsibilities:
- Provide best in class customer experience to our customers
- Document all customer contacts into various ITSM tools
- Troubleshoot, diagnose and resolve applications, general compute issues using knowledge base or support tools
- Ill provide the following support framework: Incident management, request fulfillment, access management, problem management, and knowledge management
- As technical triage process instructs, route tickets that cannot be resolved at the service desk to the appropriate resolver groups
- Collaborate with service desk co-workers through inclusion
- Be present and participate in ongoing training for service operations
- Work on projects and/task assigned by leadership
Job Summary
Full Time
$51k-64k (estimate)
09/06/2024
09/22/2024
The following is the career advancement route for Service Desk Analyst positions, which can be used as a reference in future career path planning. As a Service Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Analyst. You can explore the career advancement for a Service Desk Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Analyst job description and responsibilities
Service desk analysts must perform multiple functions effectively and simultaneously.
03/07/2022: Long Beach, CA
Service desk analysts must also maintain support tracking systems.
03/25/2022: Florence, SC
Service desk analysts provide technical support to customers and employees.
03/04/2022: Austin, TX
Service desk tools are software that enable the service desk analysts to operate more efficiently and effectively.
04/10/2022: Burlington, VT
A service desk analyst spends the majority of the day performing remote support.
04/11/2022: Scranton, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Analyst jobs
Service desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific service desk software like Zen desk, HEAT, Fresh Service or Track IT.
02/25/2022: Battle Creek, MI
Customer service skills are the backbone of a successful business.
02/12/2022: Alamogordo, NM
Step 3: View the best colleges and universities for Service Desk Analyst.
