Position Summary

The Parts and Warranty Administrator is responsible for acquiring IT goods and services efficiently, cost-effectively, and in accordance with the organization’s needs and strategic objectives. The Parts and Warranty Administrator will need to assist with developing and implementing sourcing strategies to optimize cost savings and efficiency, conduct regular assessments of vendor performance based on quality, reliability, and cost-effectiveness, negotiate favorable terms and pricing, and evaluate products and services based on feedback from other groups or teams.

Responsibilities

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or logical assignment to this position.

• Assist in identifying and evaluating IT vendors, negotiating pricing and terms, and establishing and maintaining relationships with suppliers.
• Conduct regular assessments of vendor performance based on quality, reliability, and cost-effectiveness.
• Conduct regular audits to ensure accuracy and compliance with organizational policies.
• Assist in RFPs and RFQs, including evaluation or vendor proposals and quotations.
• Manage OEM warranty administration for IT equipment, including timely registration of warranties and adherence to warranty terms and conditions. Coordinate warranty claims and repairs with vendors and OEMs.
• Ensure compliance with OEM (Original Equipment Manufacturer) warranty programs concerning technician certification, part usage, part return, timely warranty closure, and warranty reimbursement.
• Collaborate with relevant departments to resolve procurement-related challenges.
• Communicate effectively with internal stakeholders and external vendors. Keep detailed records of communication and process improvement plans.
• Assist with Asset Management and Inventory Management. This includes traveling to site, picking up products as required, preparing and participating in inventory as required.
• Other duties as assigned.

Qualifications

• Associate’s degree in business, Supply Chain Management, Information Technology, or related field or relevant experience in lieu of a degree.
• Minimum of 3 years of experience in IT procurement or purchasing.
• Experience with OEM warranty administration, aftermarket parts vendors, and third-party marketplace
• Strong understanding of IT products, services, and industry trends.
• Possess strong analytical skills, attention to detail, time management, and decision-making skills.
• Excellent communication and negotiation skills
• Attention to detail and accuracy in handling procurement documentation.
• Ability to work collaboratively with cross-functional teams.
• Preferred – Certification in procurement or supply chain management.

Physical Requirements:

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this class, employees are regularly required to sit, talk or hear, in person and by multimedia; use hands to handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have the ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Mental Demands

While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information, and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with colleagues, Clients and Vendors. Employees must maintain composure in a fast-paced, high-quality environment where personal and team accountabilities are the defining factors.

General Office Environment

Work is generally sedentary in nature but may require standing and walking for up to 15% of the time. Work is generally performed within an office environment, with standard office equipment available.

Encore Talent Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.