2 Escalation Specialist Jobs in Skokie, IL
Endeavor Health is Hiring an Escalation Specialist Near Skokie, IL
- Position: Escalation Specialist
- Location: Skokie, IL
- Full Time
- Hours: Standard Business Hours, Mon-Fri
- Provides customer and vendor support and assistance by researching, resolving, or referring customer inquiries, i.e. patients, physicians, attorneys, regarding billing and collection practices. Assumes a patient advocacy role by following through on all aspects of patient accounts. Deciphers Commercial, Government and Managed Care contracts in order to effectively communicate with patients and third party intermediaries regarding account status; expedites payment and/or brings resolution to accounts including processing of refunds and other account adjustments. Makes corrections as applicable or forwards to appropriate Claims Processing Specialists for resolution. Prepares call records for each call that requires follow up. Documents a brief summary of the call on patient’s computer record.
- Serve as a point of contact for vendors and collection agencies. Communicates with vendors via phone, secure email, and applicable technologies and ensures vendor adherence to Northwest Community’s guidelines. Reconciles and transfers relevant files and accounts to vendors/external agencies in a timely manner and updates account status when agencies find insurance or address data updates.
- Performs proactive vendor account management to reduce adjustments and increase financial performance. Tracks and trends common vendor collection issues and informs manager for education and correction of these issues.
- Maintains database of statistics relative to work performed, i.e. telephone statistics, production statistics, etc.; tallies statistics on an ongoing basis. Performs analysis off of system generated Patient Accounting reports that show why patients have called. Presents statistics to management for review.
- Participates in development of customer-orientated bills and professional communications; serves as a key resource by providing customer feedback regarding hospital and physician billing/communication processes and makes recommendations for process improvement initiatives. Performs analysis of noted trends. Assists in developing plans, programs and practices to improve the efficiency, accuracy and quality of the work unit and presents recommendations to manager.
- Meets productivity and quality targets, error ratios, and reporting requirements, as assigned by the department manager or supervisor, ensuring payments are made properly and in full per contractual agreements. Provides individual contribution to the overall team effort of achieving the department accounts receivables goal. Assists in identifying opportunities for system and process improvement and submits to manager.
- Education: Associates degree required, Bachelor’s degree preferred
- Experience: 1-3 years preferred
- Career Pathways to Promote Professional Growth and Development
- Various Medical, Dental, Pet and Vision options, including Domestic Partner Coverage
- Tuition Reimbursement
- Free Parking
- Wellness Program Savings Plan
- Health Savings Account Options
- Retirement Options with Company Match
- Paid Time Off and Holiday Pay
- Community Involvement Opportunities
- Visa Sponsorship Available (Nursing and Lab roles)
When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.
Please explore our website (https://www.endeavorhealth.org/careers) to better understand how
Endeavor Health delivers on its mission to “help everyone in our communities be their best”.
Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.
Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.
Job Summary
Full Time
$42k-52k (estimate)
06/17/2024
07/07/2024
endeavorhealth.com
Fort Lauderdale, FL
<25
Related Companies
The job skills required for Escalation Specialist include Billing, Analysis, etc. Having related job skills and expertise will give you an advantage when applying to be an Escalation Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Escalation Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Escalation Specialist positions, which can be used as a reference in future career path planning. As an Escalation Specialist, it can be promoted into senior positions as a Customer Retention Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Escalation Specialist. You can explore the career advancement for an Escalation Specialist below and select your interested title to get hiring information.
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