JOB SUMMARY:

The Intake Coordinator/Enrollment Specialist identifies and directly coordinates, provides contacts, refers or otherwise arranges for individuals to receive services as needed, while ensuring that services provided are in alignment with the Social Determinants of Health through a trauma informed care lens as defined by the agency.

ORGANIZATIONAL RELATIONSHIPS:

1. Reports to:

Service Coordinator, Manager of Service Area or as designated

1. Directs:

n/a

1. Other:

Works cooperatively with all staff to accomplish the mission, goals, objectives and performance measures of the program and agency

ESSENTIAL PERFORMANCE REQUIREMENTS AND FUNCTIONS:

Required Competencies/Skills:

1. Professionalism and Ethics: The demonstration of ethics and sound professional practices, as well as stimulating social accountability and community stewardship. The desire to act in a way that is consistent with one's values and what one says is important
2. Interpersonal Understanding: Ability to understand other people as well as to accurately hear and understand the unspoken or partly expressed thoughts, feelings, and concerns of others. It measures increasing complexity and depth of understanding of others and includes cross-cultural sensitivity and is in a trauma-informed context.
3. Achievement Orientation: A concern for surpassing a standard of excellence. The standard may be one's own past performance; an objective measure; outperforming others; challenging goals, or something that has not been done previously.
4. Healthcare and Human Services Environments: Ability to explain issues and advancements in the healthcare and human services industries.

Agency Functions:

1. Community and Customer Service - Increase client access, enrollment, and satisfaction of program resources by creating wraparound services, recruitment, and surveying strategies.
2. Internal Processes - Use agency and program data to track clients through different agency programs to gauge resiliency and outcomes of participating families.
3. Learning and Growth - Strengthen staff and client well-being by addressing the social determinants of health: Economic Stability, Education, Health and Healthcare, Neighborhood supports, Social and Community Engagement.

Job Functions:

1. Ensures that clients have access, as needed, to all five pillars of the social determinants of health with a trauma informed lens through Agency services and/or community partners.
2. Provide essential services to individuals and families in crisis. Crisis intervention case management services will be provided based upon a crisis evaluation to provide intervention and stabilization services to ensure client stability and safety.
3. Conduct an initial intake and eligibility screening with potential service recipients.
4. Manage client activities, as assigned, such as scheduling client appointments, documenting scheduled appointments, and/or registering clients for classes and activities.
5. Create and maintain service recipient records and database for monthly, quarterly, and annual statistical reports; inputting client demographics and other information into the database.
6. Dismiss files and provide aftercare to participants.
7. Maintain service recipient and family member confidentiality in accordance with agency standards.
8. Attend agency, program and staff/team meetings, peer consultations, and other meetings as assigned.
9. Maintain good relationships with stakeholders (including current and potential clients, community and co-workers), focusing on providing excellent and culturally sensitive customer service and presenting a positive image of the agency in all community and stakeholder interactions.
10. Maintain a working environment which encourages mutual respect, promotes respectful and congenial relationships between employees and is free from all forms of harassment.
11. Perform other duties as assigned, including presentations to community groups and organizations, in accordance with the agency’s “team” philosophy.

QUALIFICATIONS:

To perform this job satisfactorily, an individual must be able to perform each essential performance requirement satisfactorily. The requirements listed below are representative of the training, experience, knowledge, and skills required for this job. Reasonable accommodation may be made to enable an individual with disabilities to perform the essential functions listed above.

Education/Training/Experience:

1. High school diploma or equivalent.

1. At least one (1) year’s paid or volunteer experience in a social service program.

1. Demonstrated knowledge of basic community resources and of making referrals and providing follow-up.
2. Experience in understanding cultural differences and is sensitive to the implications of culture for service delivery.

1. Fluent in English and Spanish (read, write, and speak) desirable.

1. Staff will be required to submit proof of their vaccination status or may request to be exempt from vaccination due to a religious and/or medical accommodation.
2. Certificate or license, as applicable, by the appropriate State agency as a qualified practitioner.

1. State of Texas vehicle operator’s license and proof of liability insurance.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. While performing the duties of this job, you must be able to stand, walk, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, talk and hear, and taste or smell.

1. You may be able to lift up to 25 pounds, have close vision, color vision, depth perception, and ability to adjust your focus with good hand-eye coordination.