• Responsible for providing a safe, structured environment that meets the needs of the client while maintaining professional and acceptable boundaries at all times.
• Maintain positive relationships with clients, and management staff.
• Provides consistent coverage for assigned shifts, working within the team and independently to complete all shift tasks.
• Performs general administrative functions such as answering the phone and responding to in-person inquiries in a professional manner.
• Assist with food pantry logistics.
• Consult with direct supervisor or supervisor on-duty regarding residents' personal needs and behavior.
• Utilize positive behavioral management techniques including verbal redirection.
• Assist residents within limits in processing issues and problem-solving.
• Monitor all areas of the shelter to ensure compliance with facility rules, policies, procedures, and protocols.
• Hyper-sanitization of all areas in the shelter.
• Respond to residents' requests, complaints, and inquiries.
• Address procedural violations with residents to ensure a clear understanding of expectations and to assist resident with achieving compliance.
• Conduct orientation/assist with intake, assign beds and lockers, issue linens/personal supplies and other items to residents entering into the shelter.
• Brief and provide direction and needed assistance to volunteers and or any other staff.
• Teach good personal hygiene skills.
• Maintain appropriate boundaries with residents at all times.
• Gain a working knowledge of policies.
• Perform other duties as directed and assigned.

ESSENTIAL QUALIFICATIONS: