Join Our Team as an Administrative and Customer Service Assistant!

Are you bilingual (Spanish/English) and looking for a part-time position? Do you want to dive into the world of business and work with a dedicated team? If so, we want to meet you!

Position: Administrative and Customer Service Assistant

Hours: Part-time, 9 AM - 1 PM, Monday to Friday

Location: Eastside of Chula Vista

Compensation: $19.00 - $20.00 per hour, depending on experience

About Us:

At Energie Fuel Group, we’re a small but focused team dedicated to providing excellent service to our large customer base. Our offices are located in Chula Vista and Yuba City, California. You'll primarily work from our Chula Vista office with a team that values both dedication and fun. Learn more about us and our values here:

https://energiefuel.com/about-us/

What You’ll Do:

• Administrative Duties: Learn our billing system, print customized documentation, handle mail, manage various emails, use excel.
• Customer Service Duties: Assist customers via phone, WhatsApp, and email, ensuring prompt and attentive responses.

Who We’re Looking For:

• Skills: Great organizational skills, analytical thinking, and tech-savviness. Proficient with spreadsheets and quick to learn new software.
• Communication: Professional in both English and Spanish, with strong listening and coaching abilities.
• Customer Focus: Dedicated to improving customer service experiences, retaining customers, and providing technical support.

Your Responsibilities:

• Communicate professionally and troubleshoot effectively.
• Focus on customer retention and comfort.
• Identify product/service weaknesses and suggest practical solutions.
• Help improve our customer service experience and account management.

Why You’ll Love Working With Us:

• Small, supportive team with a fun, focused work environment.
• Opportunities to take ownership of your duties and continuously learn.
• Balance between dedicated work and light-hearted moments.

Bilingual Proficiency:

• Fluent in both English and Spanish, with strong written and verbal communication skills in both languages.

Education and Experience:

• High school diploma or equivalent.
• Previous experience in customer service or administrative roles (preferably in a business environment).

Technical Skills:

• Proficient in using spreadsheets (e.g., Microsoft Excel, Google Sheets).
• Comfortable with learning new software and using various digital tools (e.g., billing systems, email management).

Organizational Skills:

• Strong organizational and multitasking abilities.
• Detail-oriented with the ability to manage multiple tasks efficiently.

Interpersonal Skills:

• Excellent listening and coaching abilities.
• Professional demeanor with strong customer service orientation.

Problem-Solving Skills:

• Analytical thinking and the ability to troubleshoot effectively.
• Ability to identify weaknesses in products/services and suggest practical solutions.

Availability:

• Able to work part-time hours (9 AM - 1 PM, Monday to Friday) at the Chula Vista office.

Customer Focus:

• Dedicated to improving customer service experiences and retaining customers.
• Ability to communicate professionally and provide technical support to customers.