4 Technical Services Engineer, FlashBlade (Shift:Mon - Fri 8am to 5pm EST) Jobs in Cary, NC
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Technical Services Engineer, FlashBlade (Shift:Mon - Fri 8am to 5pm EST)
$93k-117k (estimate)
Full Time
1 Week Ago
Energy Jobline IN is Hiring a Technical Services Engineer, FlashBlade (Shift:Mon - Fri 8am to 5pm EST) Near Cary, NC
Position OverviewPure Storage Support is growing and going virtual on the East Coast! This is an exciting time for Pure as a company and we hope that you want to be a part of that excitement too!
Let’s start by telling you a little bit about Pure Storage Technical Services. We have Support centers in North America, Europe and Asia.. You will be part of the best Support team in the industry. How do we know that? Our customers and our NPS number tell us so! The Puritan culture focuses on 5 key values – Persistence, Creativity, Teamwork, Ownership, and Customer First. We hope you share the same values.
We are looking for Technical Support Engineers to join our 24x7 Support team based in Raleigh, North Carolina. You will work on problems of diverse scope where analysis will include hardware, software, and environmental factors within our FlashBlade product. Our Support Engineers utilize their deep technical expertise to troubleshoot customer issues and resolve them. Successful Support Engineers will be able to build strong networks across different departments in the company.
Sound like the kind of fun and fast paced role you’re looking for? Then let us share a little bit about the qualities we’re seeking in an ideal candidate. We’re looking for someone who is analytical, driven, a solution seeker, and has a sense of ownership. Since we’re a team-oriented group, we’re hoping that you’re a true team player too!
ResponsibilitiesProactively seek to understand customer expectations
Answer and resolve support cases across all severity levels
Own and track customer issues using our ticket tracking system
Own all customer facing communications, ensuring the message is concise and professional
Share and document knowledge via FAQ / KB articles, which can be internal or customer facing
Mentor junior support engineers through training, and coaching
Manage multiple projects/support cases simultaneously
Champion customer issues internally and represent the company externally
Lead large multi participant customer calls, including hot escalations
Normally receive little instruction on day-to-day work, general instructions on new assignments
Weekend, vacation, and on-call duties as required
QualificationsA minimum of 3 years of experience in a professional enterprise level technical support role
Proven technical troubleshooting skills in a complex multi-platform-system-vendor environment and configurations
Proven ability to resolve customer problems, and escalations utilizing appropriate internal and external resources
Experience in supporting both hardware, and software products
Ability to triage issues, and escalate them to appropriate engineering groups as necessary
Working knowledge of technologies such as operating systems ( LINUX, Windows, VMware), LANs & WANs, and storage area networks
Knowledge and ability to troubleshoot Networking, Replication, Performance and Space issues.
Good organizational and time-management skills
Exceptional customer service and communication skills
Bachelor’s Degree in Computer Science or related technical field or relevant experience
Pay RangeUSD $87,000.00 - USD $(phone number removed) /Yr.
Let’s start by telling you a little bit about Pure Storage Technical Services. We have Support centers in North America, Europe and Asia.. You will be part of the best Support team in the industry. How do we know that? Our customers and our NPS number tell us so! The Puritan culture focuses on 5 key values – Persistence, Creativity, Teamwork, Ownership, and Customer First. We hope you share the same values.
We are looking for Technical Support Engineers to join our 24x7 Support team based in Raleigh, North Carolina. You will work on problems of diverse scope where analysis will include hardware, software, and environmental factors within our FlashBlade product. Our Support Engineers utilize their deep technical expertise to troubleshoot customer issues and resolve them. Successful Support Engineers will be able to build strong networks across different departments in the company.
Sound like the kind of fun and fast paced role you’re looking for? Then let us share a little bit about the qualities we’re seeking in an ideal candidate. We’re looking for someone who is analytical, driven, a solution seeker, and has a sense of ownership. Since we’re a team-oriented group, we’re hoping that you’re a true team player too!
ResponsibilitiesProactively seek to understand customer expectations
Answer and resolve support cases across all severity levels
Own and track customer issues using our ticket tracking system
Own all customer facing communications, ensuring the message is concise and professional
Share and document knowledge via FAQ / KB articles, which can be internal or customer facing
Mentor junior support engineers through training, and coaching
Manage multiple projects/support cases simultaneously
Champion customer issues internally and represent the company externally
Lead large multi participant customer calls, including hot escalations
Normally receive little instruction on day-to-day work, general instructions on new assignments
Weekend, vacation, and on-call duties as required
QualificationsA minimum of 3 years of experience in a professional enterprise level technical support role
Proven technical troubleshooting skills in a complex multi-platform-system-vendor environment and configurations
Proven ability to resolve customer problems, and escalations utilizing appropriate internal and external resources
Experience in supporting both hardware, and software products
Ability to triage issues, and escalate them to appropriate engineering groups as necessary
Working knowledge of technologies such as operating systems ( LINUX, Windows, VMware), LANs & WANs, and storage area networks
Knowledge and ability to troubleshoot Networking, Replication, Performance and Space issues.
Good organizational and time-management skills
Exceptional customer service and communication skills
Bachelor’s Degree in Computer Science or related technical field or relevant experience
Pay RangeUSD $87,000.00 - USD $(phone number removed) /Yr.
Job Summary
JOB TYPE
Full Time
SALARY
$93k-117k (estimate)
POST DATE
06/27/2024
EXPIRATION DATE
07/24/2024
WEBSITE
energyjobline.com
HEADQUARTERS
London
SIZE
<25
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