Service Coordinator/Administrative Assistant

We are Energy Systems, the leader in industrial power solution sales, service, and rentals.

With an ongoing tradition of providing excellent products and outstanding service for our customers, Energy Systems is one of the longest existing Generac Industrial Distributors in the United States. We are a full-service distributor of Generac equipment and solutions providing sales, service and rentals.

The Service Coordinator Lead position is responsible for creating jobs, answering incoming service calls, reporting on service department jobs and completions, new contract and renewals processing, and managing overall administrative workflow for the Service Department.

These functions require electronic management of parts using company business systems. In addition, this position requires supporting other personnel as needed.

Major Responsibilities

• Creating jobs, answering incoming phone calls, and assisting with the scheduling of technicians
• Organizing technician workload according to geographic, technical and timeliness requirements impacting mean time to repair and first time fix metrics
• Scheduling preventative maintenance and repairs with customers
• Use specific customer portals as needed to manage all open work orders
• Tracking open jobs and seeing them through to completion
• Process new contracts and renewals in electronic management system
• Meeting with the service operations team regularly
• Support of other Service departmental roles on an as-needed basis
• Mentoring other service coordinators to achieve optimal efficiency
• Train service team and provide guidance as needed
• Serve on a rotating on-call team to respond to emergency calls, typically every four to five weeks

Minimum Job Requirements

Education

• Associates or Bachelors degree in related field (or equivalent experience)

Work Experience

• Three to five years of administrative experience in a service-related business
• Three to five years of scheduling field technicians and/or customer service

Knowledge / Skills / Abilities

• Computer literacy is required, including a working knowledge of Microsoft Office applications (i.e., Outlook, Word, Excel)
• General knowledge of service parts and the service industry, including but not limited to basic mechanical and technical aptitude.
• Incorporate time management skills by prioritizing work assignments.
• Proven interpersonal skills with both internal and external customers, including being a team player to create synergy within the office and company.
• Must be able to handle high-pressure situations.
• Customer satisfaction and mediation strategies.
• Must have basic math skills for computing percentages, multipliers, sales tax, and totals on parts orders.

Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. Occasional travel.

Compensation: Energy Systems is committed to fair and equitable compensation practices. The hourly rate for this role based in Shelton, CT is $26.39 - $36.98. This compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, certifications, and geographic location. This role is eligible for variable compensation including short term and long-term incentives.

Great Reasons to work for Energy Systems:

• Competitive Benefits: Health, Dental, Vision, 401k and many more
• Pride! When a storm strikes, Energy Systems employees rise to the occasion. Each time a storm hits, many employees volunteer their time with the customer support team or on the production line, while others go right into storm-affected areas to repair generators.
• Make a positive impact. Energy Systems and Generac have always been community-minded and dedicated to giving back. The company proudly offers a Volunteer Time Off program, inviting team members to participate in charitable volunteer opportunities on company time.
• We believe in having fun. From minor celebrations to major events, our employees balance their work by building a strong culture of teamwork and collaboration through a variety of occasions, including our Fun Days.
• We’re an inclusive company that celebrates differences and keeps equity and respect at the forefront.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.”

Job Type: Full-time

Pay: $26.00 - $36.98 per hour

Experience:

• Customer service: 3 years (Preferred)

Work Location: In person

Salary : $26 - $37