Engauge Workforce Solutions (EWS) is seeking a results-oriented Customer Care Team/Payroll Administrator to work with our Back Office/Payroll team. Our team provides payroll and billing for our Staffing Associates and Clients on a weekly basis and is a deadline driven position. This Customer Care Team/Purchasing representative will work with an ATS and Back Office Payroll system to not only process but audit payroll practices.

Goals and objectives

• Accurate and Timely weekly Payroll to Staffing Associates
• Accurate and Timely weekly billing/invoicing to Clients
• Compliance to Federal and State mandates as it relates to payroll
• Provide excellent customer service to both Internal and External clients
• Maintain appropriate levels of inventory for all office locations and manufacturing we needed
• Strategic payroll projects

key responsibilities

• Participate in the maintenance, preparation and reconciliation of records and reports related to payroll
• Facilitate conversations with Associates to reconcile a payroll discrepancy
• Maintain employee payroll records, to include I9, W4 and Pay Method
• Timesheet review manual/time clocks
• Facilitate Vendor Management Systems and other 3rd party vendors
• Review and Evaluate salaries/pay and bill rates

what does a successful candidate look like?

• Deadline Driven: determination to achieve weekly goals timely and effectively with accurate results
• Motived: self-starter who takes the lead to drive action. Demonstrates a positive, collaborative, and proactive attitude to get things done
• Builds Trusted Relationships: Develops long-term professional relationships based on trust that they will always work toward the best interest of those involved and that they will consistently deliver value
• Active Listener: Communicates with others by expressing genuine interest in, asking substantive questions toward, and providing full attention to, others’ needs, issues, and priorities
• Analytical: Ability to not only do the job but evaluate information for discrepancies.
• Composed and Resilient: Able to deal effectively with pressure, recover quickly from setbacks, initiate difficult conversations, and remain optimistic through adversity. Able to maintain self-confidence and avoid overly emotional responses in tense or difficult situations

experience and requirements

• 1-2 years of Payroll experience or Bachelor’s degree
• Experience working in the staffing, manufacturing or distribution sectors strongly preferred
• Intermediate Microsoft Office
• Technically orientated