62 Desktop Support Analyst Jobs in Pittsburgh, PA
eNGINE is Hiring a Desktop Support Analyst Near Pittsburgh, PA
eNGINE builds Technical Teams. We are a Solutions and Placement firm shaped by decades of interaction with Technical professionals. Our inspiration is continuous learning and engagement with the markets we serve, the talent we represent, and the teams we build. Our Consulting Workforce is encouraged to enjoy career fulfillment in the form of challenging projects, schedule flexibility, and paid training/certifications. Successful outcomes start and finish with eNGINE .
eNGINE is hiring a Desktop Support Analyst who will be responsible for diagnosing and resolving technical issues, assisting with hardware and software installations, and ensuring the smooth overall operation of our IT systems. This is a full-time onsite role. Experience with Microsoft Intune and Autopilot is required for this role.
Primary Responsibilities:
- Offer timely and effective technical support to on-site employees, addressing hardware, software, and network-related issues.
- Provide remote technical support to a global employee base through phone, email, and remote desktop tools, ensuring minimal downtime and disruptions.
- Generate metrics and status reports for management; Develop and revise team documentation , procedures, and processes.
- Work with cloud-based resources such as Microsoft Intune and Windows Autopilot to streamline configuration processes.
- Assign and manage tasks within the team to ensure top-tier customer service.
- Diagnose and resolve hardware and software problems for desktops, laptops, printers, and other peripherals.
- Assist in the installation, configuration, and maintenance of computer hardware, operating systems, and software applications.
- Evaluate and advise on hardware and software standardization.
- Offer guidance and training to employees on utilizing IT resources, software applications, and security best practices.
- Maintain an accurate inventory of IT assets, including computers, peripherals, and software licenses.
- Create and update technical documentation, user manuals, and knowledge base articles to facilitate efficient issue resolution.
Apply now to see how eNGINE can make a difference in your career!
No C2C or sponsorship is available for this role.
Job Summary
Full Time
$47k-59k (estimate)
06/26/2024
07/09/2024
engine.is
SAN FRANCISCO, CA
25 - 50
2011
NGO/NPO/NFP/Organization/Association
<$5M
Civic & Environmental Advocacy
Related Companies
The following is the career advancement route for Desktop Support Analyst positions, which can be used as a reference in future career path planning. As a Desktop Support Analyst, it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Analyst. You can explore the career advancement for a Desktop Support Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support Analyst job description and responsibilities
Provide systems administration, AD administration, exchange server administrator and backup administration.
01/19/2022: Stockton, CA
Create models for system applications and perform upgrades on software and hardware networks to boost optimization.
03/14/2022: Tucson, AZ
They help to resolve technical problems on desktop hardware and applications for all users of technology.
01/26/2022: Portsmouth, NH
Determine, research and resolve file and print server support problems.
02/13/2022: Saint Cloud, MN
Handle preventive maintenance such as checking peripherals, printers, desktops and laptops.
01/25/2022: Santa Ana, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Analyst jobs
Some employers may prefer candidates with professional certification.
02/17/2022: Tulsa, OK
Need some computer knowledge, but not essentially a post-secondary degree.
02/06/2022: Washington, DC
Gain a professional certification.
03/19/2022: Denver, CO
Gain experience with operating systems.
03/09/2022: Bloomington, IN
With customer service, customer support and customer experience training.
02/13/2022: Pine Bluff, AR
Step 3: View the best colleges and universities for Desktop Support Analyst.
