37 customer success associate Jobs in washington, dc
Lavendo is Hiring a Customer Success Manager Near Washington, DC
Job Description
Our client is a fast-growing SaaS company at the forefront of data privacy and security innovation. Their powerful Data Privacy Governance platform utilizes patented AI technology to revolutionize customer data protection, ensuring compliance with GDPR, CCPA, and other privacy regulations for Fortune 100 organizations and mid-market enterprises. Their unified consent and preference management APIs enable seamless data handling across multiple channels, setting new standards in the industry.
Industry: SaaS, Data Privacy, Data Security, AI
Product/Service: Data Privacy Governance, Data Security & Protection, Consent Management, GDPR, CCPA, Compliance
Target market: Mid-Market and Large Enterprises
Ideal Customer Profile: CCO, CIO, CISO at Fortune 100
The company's mission is to contribute to a better society by advocating for proper data protection legislation, responsibly safeguarding customer data, preserving individual privacy rights, and enhancing trust between businesses and consumers through greater transparency.
The OpportunityWe're seeking a talented Customer Success Manager to join our client's team in Falls Church, VA. In this role, you'll be instrumental in ensuring the success and growth of enterprise clients, driving adoption, and fostering long-term relationships. If you're passionate about driving customer success in the data privacy and security space, we want to hear from you!
What You'll DoServe as the trusted advisor for assigned Enterprise clients
Drive product adoption, usage, and customer satisfaction
Identify and execute upsell and cross-sell opportunities
Conduct regular business reviews and health checks with clients
Collaborate with cross-functional teams to resolve customer issues and drive success
Monitor and report on customer health metrics and KPIs
Manage renewals and expansion processes
At least 3 years of experience in Customer Success or Account Management roles in the SaaS industry
Proven track record of managing and growing Enterprise accounts
Ideally, a strong understanding of data privacy, security, and compliance landscapes
Excellent communication and presentation skills
Experience with CRMs and other software and tools
Bachelor's degree in Business or related field
Ability to work 3 days/week in an office in Falls Church, VA
Strong interpersonal and relationship-building skills
Proactive problem-solving abilities
Ability to understand and articulate complex technical concepts
Excellent project management and organizational skills
Customer-centric mindset with a passion for driving client success
Competitive salary: $70,000-$85,000 base per year (negotiable based on experience)
Performance-based bonus 20k (negotiable based on experience)
Benefits: full health, dental, and vision coverage, life insurance, 401(k)
Work-life balance, hybrid schedule, and 2-week PTO
Proven product-market fit with Fortune 100 customers
Established scripts and playbooks
Clear pathway for career advancement
Impactful work that shapes the future of data privacy
Collaborative company culture and supportive, inclusive environment for all employees
Stage 1: 30-min virtual interview with the Founder/CEO (General fit)
Stage 2: 60-min on-site interview in the office (Cultural fit/Final)
Reference and Background Checks: conducted after successful interviews
Job Offer: provided to the selected candidate
We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity, or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law.
Compensation Range: $85K - $105K
Job Summary
Full Time
$92k-122k (estimate)
09/08/2024
09/21/2024
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
