2 Service desk analyst Jobs in Moorpark, CA
Ensign-Bickford Industries is Hiring a Service desk analyst Near Moorpark, CA
Description
Service Desk Analyst I
General Summary :
As part of the EBI Global Service Desk, the Service Desk Analyst I will deliver front-line support to EBI’s internal customers responsible for delivering world-class telephone and remote support as well as in-person support as necessary.
This position will own and provide the customer’s total support and implementation experience for personal technology system requests as well as providing front-line triage and overall issue ownership for other technology service requests related to infrastructure and applications.
Primary responsibility for this position will be global remote support as well as in-person, hands-on support for the local facility.
This is a continuing growth position for an individual in the early to middle of a career path in technology.
Responsibilities Include :
Live phone support for EBI Internal Customers
Triage of reported issues and requests including data capture and recording, prioritization, troubleshooting, and escalation routing.
Takes ownership of communication and follow up with customers
Frontline diagnosis, troubleshooting, and resolution of reported issues
Determine and execute appropriate escalation of reported issues based on service standards
Utilize advanced remote support tools to speed support to the Gemba with minimal delay both on individual systems as well as groups of systems.
Create and maintain documentation related to work tasks, resolutions, and standard practices; responsible for the knowledge lifecycle for one or more technology areas based on expertise.
Adhere to asset management requirements
Open and manage tickets with service vendors at times acting as the point of contact for a site or specific vendor
Participation in Continuous Improvement activities and lead continuous improvement lifecycle for one or more systems.
Identify issue trends and escalates to Problem Management processes where appropriate.
Train internal customers in individual or small group settings on computer, phone, mobile, and conference room technology.
Participate in project teams and at times planning or executing smaller single resource or vendor executed projects
Responsible as the main IT point of contact for one or more facilities.
Emerging responsibility as subject matter expert in at least one technology system.
Adhere to Change Management policies and procedures.
Knowledge / Skills Required :
Understanding of ITIL / IT Service Management framework
The competent interpersonal communicator in both verbal and written communications in both individual and group settings with a strong customer service focus;
ability to communicate clearly in interactions with business managers.
A self-driven learner who takes ownership to develop technical skills and proficiencies.
Ability to Diagnose and Troubleshoot technical issues with the ability to formulate a diagnostic path towards resolution
Ability to research technical issues to identify workarounds and determine root cause and corrective action
Experience with and ability to administer and troubleshoot Windows 10, Active Directory, Network Connectivity, Printers, Software Installation, PC Hardware, and related peripherals and drivers, IP Phones, Mobile Devices, Collaboration Tools (i.
e. Online Meetings, SharePoint, Instant Messaging, Video Conference, etc.)
Ability to serve as subject matter expert on one or more technology systems
Positive, proactive, ownership attitude.
Attention to detail
Ability to work independently and with cross-functional teams in a fast-paced environment.
Education and / or Experience :
Minimum 1-3 years of experience supporting Windows in a Business Environment
Last updated : 2024-06-08
Job Summary
Full Time
$52k-65k (estimate)
06/09/2024
09/05/2024
ensign-bickfordind.com
SIMSBURY, CT
1,000 - 3,000
1836
$500M - $1B
Related Companies
About Ensign-Bickford Industries
Ensign-Bickford Industries, Inc. (EBI), founded in 1836, is a privately-owned high technology conglomerate focused in space & defense, pet food science, and biotechnology. We participate in businesses that are relevant to the future of the world and have multigenerational growth prospects. EBI companies are unified by a common shared operating system and a common set of values.
The job skills required for Service desk analyst include Customer Service, Service Desk, Active Directory, Written Communication, Planning, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Service desk analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service desk analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service desk analyst positions, which can be used as a reference in future career path planning. As a Service desk analyst, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service desk analyst. You can explore the career advancement for a Service desk analyst below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Analyst job description and responsibilities
Service desk analysts must perform multiple functions effectively and simultaneously.
03/07/2022: Long Beach, CA
Service desk analysts must also maintain support tracking systems.
03/25/2022: Florence, SC
Service desk analysts provide technical support to customers and employees.
03/04/2022: Austin, TX
Service desk tools are software that enable the service desk analysts to operate more efficiently and effectively.
04/10/2022: Burlington, VT
A service desk analyst spends the majority of the day performing remote support.
04/11/2022: Scranton, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Analyst jobs
Service desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific service desk software like Zen desk, HEAT, Fresh Service or Track IT.
02/25/2022: Battle Creek, MI
Customer service skills are the backbone of a successful business.
02/12/2022: Alamogordo, NM
Step 3: View the best colleges and universities for Service Desk Analyst.
Similar Jobs
Popular Articles
