Tampa Bay Hearing and Balance Center is currently seeking a Medical Records Clerk for a full-time position at our Downtown office. Our practice provides comprehensive specialty Otolaryngology and Neurotology medical and surgical care within the convenience of one medical group. Patient care is our top concern, and because we can provide both diagnosis and rehabilitative services, our patients know they can depend on our team for all their needs.

Medical Records Clerk Description:

This is an excellent opportunity for an individual looking for a Full time, Monday - Friday position in the Tampa Bay area. This individual will fulfill medical record request from external offices, Independent Medical Exams, etc. In addition, the Medical Records Clerk will assist patients and their families in obtaining any internal medical records required for review. The Medical Records Clerk will handle all incoming faxes while tasking these faxes to the appropriate department or individual. The Medical Records Clerk will also perform all duties in a team environment demonstrating flexibility in work assignments and a commitment to the Department's mission and goals.

Medical Records Clerk Responsibilities:

• Document all patient conversations/ follow up efforts.
• Communicate effectively and efficiently with PCP or other specialty care offices.
• Forward information to office managers/providers/family members as necessary to assure understanding of medical records.
• Provide patients with intake and new patient forms as well as copies of our office policies and legally required documents.
• Maintain hard copy patient records as well as the files stored in our EHR.
• Assistance in scheduling appointments as requested.
• Responsible for knowledge of insurance coverages, documentation of authorizations, and communicating the status of authorizations and financial responsibility to the patient and practice staff.
• Communicate with the scheduling department to verify each patient's insurance requirements have been satisfied for upcoming appointments.

Medical Records Clerk Requirements:

• Strong organizational skills.
• Strong customer service and interpersonal skills.
• Strong written and verbal communication skills with a clear speaking voice.
• The ability to work in a team environment.
• Must have familiarity with payer contract language, i.e.: allowables, contracted rates, etc.
• Strong computer literacy and familiarity with online portal use for insurance based programs.
• Must have a clear and strong understanding of HMO/PPO plans, in-network, and out-of-network insurance benefits, and how they work with payers along with deductibles, copays, and coinsurance.
• Working knowledge of Medical Terminology, Insurance Terminology, ICD.10 and CPT codes.
• Bi-lingual is a plus.

Benefits Medical Records Clerk Receptionist:

• Medical, Dental and Vision: Effective 1st of the month after 60 days of employment.
• Company paid STD, LTD, Life: Effective 1st of the month after 1 year of full-time employment.
• 401(K): Effective 1st of the month after 1 year of employment.
• 6 Paid Holidays: Effective immediately.
• PTO: Time earned per pay period

Physical Demands: Coordination, manual, and physical dexterity sufficient to properly and adequately use various items of medical equipment and office equipment as required of the position or directed by the Manager. The position may involve sitting, standing, bending, and stooping.

This company is an equal-opportunity employer.

We are a tobacco free workforce.

We perform full Criminal, Government, Credit, Drug (to include Nicotine and Tobacco) drivers and professional license background checks on all applicants being considered for positions.