96 Customer Service Manager (Commercial & Industrial Middle Market Customers) Jobs in Hammond, LA
Entergy is Hiring a Customer Service Manager (Commercial & Industrial Middle Market Customers) Near Hammond, LA
Legal Entity: Entergy Louisiana, LLC
- This position can be filled by a Manger level I or II depending on the candidate knowledge, skills and abilities.***
Job Duties/ResponsibilitiesCSM I
- Perform routine tasks designed to develop and enhance Customer Service experience.
- Become familiarized with work group activities promoting the 'Premier Utility'.
- Responsible for external facing storm and emergency response
- Self-starter with strong project management ability.
- Must possess a strong understanding of operations, service requirements, regulatory regulations, company policies and ability to acquire knowledge of Entergy applications.
- Able to understand Entergy's value-added services/new products and services, ability to uncover growth opportunities and provide referrals to appropriate group to secure added value service with the customer.
- Provide leadership and coordination between operations, engineering, billing, rate administration to provide seamless service to customers and external constituents.
- Excellent communication and presentation skills.
- Responsible for maintaining relations with business and community constituents, managing local media, complaint/issue resolution working with Customer Service Support group and overall responsibility for improving customer service in the region.
- Interact with Bus & ED group on new company location opportunities.
- Requires after hours & weekend availability during normal operations and extended support during storm events.
- Manages portfolio of Commercial and Industrial Middle Market customers within a region, identifies business retention opportunities, facilitates and executes signed electric service agreements.
- Deliver premier account management to Middle Market key account customers with other Customer Service Managers and Specialist across Entergy Louisiana.
- Thorough engagement with assigned managed accounts, identify, and pursue revenue growth and sustainability opportunities. Collaborate with internal stakeholders to achieve established revenue and sustainability targets.
- Responsible for building and maintaining strong external relationships with new and existing customers and decision makers.
- Technical knowledge, i.e., computer hardware/software, database, CRM systems. Proficient in computer operations and applications such as: Word, Excel, PowerPoint, Outlook, Google Earth, Internet, Adobe products, Webinar’s.
- Fully qualified Customer Service Manager with substantial expertise.
- Strong organizational agility with the ability to delegate work and maintain focus on external role for the region.
- Fully functional Customer Service Manager with advanced understanding of operations, service requirements, regulatory regulations, company policies.
- Of added value services and way to negotiate and secure services with the customer. Adept at being able to utilize internal stakeholders to complete projects.
- Ability to resolve escalated customer issues and complaints from LPSC, Executive Office, Operations, Engineering, Call Centers, etc.
- Fully knowledgeable and/or proficient in all Entergy applications needed to fulfill customer requirements.
- Interacts with C&I Middle Market Manager and Vice President and may interact with leadership throughout the organization to identify issues that warrant future projects.
- Mentors junior Customer Service Manager in project management, goal setting and other related areas.
- Stays abreast of regulatory or political changes that may impact Entergy policy decision making.
- Thorough engagement with higher level assigned managed accounts, identify, and pursue revenue growth and sustainability opportunities. Collaborate with internal stakeholders to achieve established revenue and sustainability targets.
- Typically requires a college or university degree in related field or the equivalent work experience. Degree preferred.
- CSM I - Bachelor's degree and minimum 1 years of experience in customer service, engineering, or operations OR in lieu of degree minimum 5 years of experience in customer service, engineering, or operations is required.
- CSM Il - Bachelor's degree and minimum 3 years of experience in customer service, engineering, or operations OR in lieu of degree minimum 7 years of experience in customer service, engineering, or operations is required.
- Excellent communication and presentation skills, with media & public speaking experience
- Self-starter, with strong project management ability
- Strong organizational agility with the ability to delegate work and maintain focus on external role for the region
- Must possess a strong understanding of operations, service requirements, regulatory reg's, company policies
- Requires after hours & weekend availability during normal operations and extended support during storm events.
- None
Job Function: Professional
FLSA Status: Professional
Relocation Option: No Relocation Offered
Union description/code: Non-Bargaining
Number of Openings: 1
Req ID: 115011
Travel Percentage:25% to 50%
An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEI page, or see statements below.
EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.
Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.
Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information. 41 CFR 60-1.35(c). Equal Opportunity and Pay Transparency .
Pay Transparency NoticePay Transparency Nondiscrimination Provision (dol.gov)
The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.
Working ConditionsAs a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.
Job Summary
Full Time
Utilities
$84k-109k (estimate)
06/21/2024
07/17/2024
entergy.com
WASHINGTON, DC
7,500 - 15,000
1913
DAN TURTON
$10B - $50B
Utilities
Related Companies
About Entergy
At Entergy (NYSE: ETR), we power life. More than 100 years ago, our founder Harvey Couch started this company with a handshake, some sawdust and a vision. Couch wanted to bring safe, affordable, reliable energy to the Middle South energy that would power the lives of people and communities. Today, we own and operate one of the cleanest large-scale U.S. power generating fleets with approximately 30,000 megawatts of electric generating capacity, including 7,000 megawatts of nuclear power. The thousands of men and women of Entergy deliver electricity to 3 million utility customers in Arkansas, L...ouisiana, Mississippi and Texas, generating annual revenues of $10 billion. Headquartered in New Orleans, we continue to play a driving role in the economic growth of the Gulf South. Our work matters. Thats been true for more than 100 years. And as we look to the next century, we remember the constant that bridges our past and future: We Power Life. Fast Facts: Entergy currently has a 90% rating on the 2021 Corporate Equality Index released by the Human Rights Campaign Foundation. This score places Entergy among the top energy and utility companies in the survey. Entergy has been recognized as one of the best places to work in the greater New Orleans area for four consecutive years. The Times-Picayune | The New Orleans Advocate named Entergy a 2020 Top Workplace based on the results of employee feedback surveys. Working with our community partners, our social initiatives delivered $115 million in benefits to our communities in 2020 and, despite the challenges imposed by the pandemic, our employees and retirees still managed to contribute more than 95,000 volunteer service hours to a variety of charitable causes. With a total of 38 awards from EEI for its restoration and mutual-assistance work, Entergy remains the only utility company to have won either EEI's Recovery or Assistance Award, or both, every year since the awards began in 1998.
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The job skills required for Customer Service Manager (Commercial & Industrial Middle Market Customers) include Customer Service, Leadership, Account Management, Presentation, Project Management, CRM, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager (Commercial & Industrial Middle Market Customers). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager (Commercial & Industrial Middle Market Customers). Select any job title you are interested in and start to search job requirements.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
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They develop and implement standards effective in sustaining the relationship between an organization and its clients.
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Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
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Customer service managers oversee teams of customer service representatives.
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Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
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Customer service managers generally need a bachelor’s degree.
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Although certifications are not essential for this position, many customer service managers pursue optional credentials.
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They should know how to set customer service goals, use CRM tools and build teams.
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Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
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Step 3: View the best colleges and universities for Customer Service Manager.
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