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Work Place Flexibility : Hybrid
Legal Entity : Entergy Services, Inc.-ESI (OLD)
COMPANY INFORMATION
At Entergy (NYSE : ETR), we power life. More than 100 years ago, our founder Harvey Couch started this company with a handshake, some sawdust and a vision.
Couch wanted to bring safe, affordable, reliable energy to the Middle South energy that would power the lives of people and communities.
Today, Entergy is an integrated energy company engaged primarily in electric power production and retail distribution operations.
We own and operate power plants with approximately 30,000 megawatts of electric generating capacity, including nearly 9,000 megawatts of nuclear power.
The 13,000 men and women of Entergy deliver electricity to 2.9 million utility customers in Arkansas, Louisiana, Mississippi and Texas, generating annual revenues of approximately $10.
8 billion. Entergy Corporation is a Fortune-300 company that has won numerous awards for safety, diversity, and social responsibility.
Selected awards include :
This position may be filled as a Customer Service Specialist I, II or Senior
based on the qualifications and experience of the selected candidate.
JOB SUMMARY / PURPOSE
Investigates and resolves Liability, PDR, or W. Comp claim assignments while interacting daily with internal and external stakeholders in order to thoroughly and fairly resolve claims.
JOB DUTIES / RESPONSIBILITIES
Handles claims in assigned territories from start to finish, including thorough investigations and resolutions based on sound claims adjusting best practices and company guidelines.
Oversees the activities of contracted vendors when utilized.
Works closely with the appropriate accounting departments to ensure proper processing of recoveries, claimant, or vendor payments.
Prepare and provide management reports as requested.
e. : customer complaints, regulatory / executive complaints, etc.) requiring Management intervention / response.
Follows protocols in establishing reserves / receivables and securing settlement authority per guidelines. Ensures all claims are properly documented and assertively handled.
Ensure all claims are properly reserved for anticipated liabilities or recoveries, reviewing reserve adequacy at least once per month, and properly requesting authority to adjust large reserves.
Utilize available databases and math skills to retrieve and calculate the values of claims for recovery / subrogation.
Support paperless claims handling philosophy, which requires strong computer skills.
Supports the overall PDR, Liability, and Workers Compensation process.
MINIMUM REQUIREMENTS
Minimum education required of the position
Bachelor's degree, generally in Liberal Arts, Business, Insurance or Health Administration. Master’s degree a plus.
Minimum experience required of the position
Customer Service Spec I : 3-5 years of liability and / or subrogation claims adjusting experience with property & casualty insurer, third-party administrator, or self-insured employer group.
Customer Service Spec II : 5 years of liability and / or claims adjusting experience with property & casualty insurer, third-party administrator, or self-insured employer group.
Customer Service Spec Sr : 10 years of liability and / or subrogation claims adjusting experience with property & casualty insurer, third-party administrator, or self-insured employer group.
Minimum knowledge, skills and abilities required of the position.
Understanding elements of compensability, legal liability, fact-finding / discovery, and methods for claim adjudication.
Ability to communicate with all levels throughout an organization, resolve conflict, accept push-back and criticism, understand economic decision-making, prioritize work, operate standard computer applications, successfully answer required behavior-based questions.
Any certificates, licenses, etc. required of the position
Licensed Claims Adjuster (may be secured after period of employment begins).
LI-SP1
LI-HYBRID
Primary Location : Louisiana-Reserve Louisiana : Reserve Louisiana : New Orleans
Job Function : All Other Jobs
FLSA Status : Professional
Relocation Option : No Relocation Offered
Union description / code : NON BARGAINING UNIT
Number of Openings : 1
Req ID : 115005
Travel Percentage : Up to 25%
An Equal Opportunity Employer, Minority / Female / Disability / Vets. Please click here to view the EEI page, or see statements below.
EEO Statement : The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws.
The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.
Accessibility : Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf.
If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for.
Employee Services will contact you regarding your request.
Additional Responsibilities : As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and / or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company.
Exempt employees may not be paid overtime associated with such duties.
Entergy Pay Transparency Policy Statement : The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.
41 CFR 60-1.35(c). Equal Opportunity and Pay Transparency .
Pay Transparency Notice :
Pay Transparency Nondiscrimination Provision (dol.gov)
The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.
Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.
WORKING CONDITIONS :
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and / or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company.
Exempt employees may not be paid overtime associated with such duties.
Please note : Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.
Last updated : 2024-06-26
Full Time
Utilities
$50k-63k (estimate)
06/27/2024
09/26/2024
entergy.com
WASHINGTON, DC
7,500 - 15,000
1913
DAN TURTON
$10B - $50B
Utilities
At Entergy (NYSE: ETR), we power life. More than 100 years ago, our founder Harvey Couch started this company with a handshake, some sawdust and a vision. Couch wanted to bring safe, affordable, reliable energy to the Middle South energy that would power the lives of people and communities. Today, we own and operate one of the cleanest large-scale U.S. power generating fleets with approximately 30,000 megawatts of electric generating capacity, including 7,000 megawatts of nuclear power. The thousands of men and women of Entergy deliver electricity to 3 million utility customers in Arkansas, L...ouisiana, Mississippi and Texas, generating annual revenues of $10 billion. Headquartered in New Orleans, we continue to play a driving role in the economic growth of the Gulf South. Our work matters. Thats been true for more than 100 years. And as we look to the next century, we remember the constant that bridges our past and future: We Power Life. Fast Facts: Entergy currently has a 90% rating on the 2021 Corporate Equality Index released by the Human Rights Campaign Foundation. This score places Entergy among the top energy and utility companies in the survey. Entergy has been recognized as one of the best places to work in the greater New Orleans area for four consecutive years. The Times-Picayune | The New Orleans Advocate named Entergy a 2020 Top Workplace based on the results of employee feedback surveys. Working with our community partners, our social initiatives delivered $115 million in benefits to our communities in 2020 and, despite the challenges imposed by the pandemic, our employees and retirees still managed to contribute more than 95,000 volunteer service hours to a variety of charitable causes. With a total of 38 awards from EEI for its restoration and mutual-assistance work, Entergy remains the only utility company to have won either EEI's Recovery or Assistance Award, or both, every year since the awards began in 1998.
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The job skills required for Customer service specialist include Customer Service, Decision Making, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service specialist. Select any job title you are interested in and start to search job requirements.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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