Schedule: Monday through Friday, 7:45am - 2:00pm

Enterhealth is a nationally recognized leader in the addiction field. The Outpatient Front Desk Coordinator is integral to Enterhealth's comprehensive support services designed to maintain recovery. The assistant serves as the first impression for guests at Enterhealth's Outpatient Center for Excellence. The assistant should present professionally with a focus on service excellence. The assistant will provide administrative support as assigned.

Essential Functions:

• Welcome patients and visitors to the office by greeting patients and visitors in person and on the telephone and answering inquiries or referring questions to other staff members.
• Perform all general office and reception duties including telephone work, typing, photocopying, faxing, filing, and ordering of office supplies in a timely and efficient manner.
• Schedule appointments for the physicians and therapists to optimize patient satisfaction and clinician time. Effectively communicate appointment schedules with clinicians and patients.
• Assist with collection of payments, maintenance of patient billing records, and clinic revenue reporting.
• Maintain reception area in a neat and orderly condition.

• Manage incoming and outgoing mail, including timely distribution and appropriate handling of confidential materials.
• Participate in the clinic emergency routine when required. Summon an ambulance or EMS or assist other staff members as needed.
• Maintain strict adherence to HIPAA.
• Support the OP Clinical Program Director as assigned
• General duties as assigned

Core Competencies:

• Demonstrate personal accountability and initiative.
• Strong communication style, both written and verbal, including adherence to brand.
• Collaborative and collegial.
• Organized and detail-oriented.
• Service-oriented.

Qualifications:

• Vocational Training or an associate degree, preferred
• Minimum 1 year in a healthcare business setting.
• Proficient in Microsoft systems including Word, Outlook, and Excel.

EQUAL OPPORTUNITY EMPLOYER : Enterhealth provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

PHYSICAL REQUIREMENTS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. You will have some light physical demands.

WORKING CONDITIONS : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job in a typical office or administrative setting. The noise level in the work environment is usually low.