Position: ServiceNow Lead Support Engineer

Location: Philadelphia, PA

Duration: Long Term

Hourly Rate: $60-55/hr C2C All Inclusive

Job Description:

Prior experience and understanding of ServiceNow development and integrations for ITSM module.

Candidates with specific experience related to Support as a senior level capacity Level 2 Tickets and working with VP/Directors and Senior members of the customer side. Must be open to occasional late and weekend shifts

Oversee the incident and problem management processes, ensuring timely resolution of issues and identifying root causes for continuous improvement.

Maintained production instances and non-production instances.

Supported many teams on reviewing the code and configuration changes and deploying them to production instances.

Experience with ServiceNow issues analysis and fixing for ITSM modules.

Demonstrate in-depth knowledge of ServiceNow platform administration, configuration, customization, upgrade, and patching.

Lead and mentor a team of ServiceNow engineers, providing guidance, technical expertise, and fostering a collaborative work environment.

Work with a solid understanding of Agile project methodologies and ITIL processes.