1 Digital Support Representative Temp Job in Tempe, AZ
Entertainment Partners is Hiring a Digital Support Representative Temp Near Tempe, AZ
We help to power Oscar-winning films, Emmy-winning shows, and Clio-winning commercials. Feel the satisfaction of doing work that directly impacts the most exciting industry in the world. EP is poised to redefine and evolve the back-office processes of the entertainment community with security at the core of what we do.
Are you looking for the next opportunity to revolutionize an industry? If so.…
Entertainment Partners is looking for a Digital Support Representative Temp! The Digital Support Representative Temp will be responsible for providing support to clients via phone, chat and email resulting in the best-in-class client experience possible with successful and timely resolution of login inquiries related to multi-factor authentication. This role will apply troubleshooting concepts to resolve problems and must understand and execute methods of bringing issues to closure. Communication must be clear, logical and conveyed in a patient manner via the telephone, email and Salesforce. Must maintain a “client first” approach and uphold EP’s core values and mission.
Key Responsibilities
- Provide outstanding support to clients for basic login in issues and how-to questions, involving current and future EP products.
- Accept and respond to emails from the Salesforce Queue ensuring a thorough, accurate, and professional response is provided with a focus on resolving the issue for the client with a single email reply.
- Follow processes and procedures for handling interactions with clients and record all client correspondence in Salesforce in real time, clearly and with quality detail. Always summarizing the issue and solution in the Salesforce case.
- Remain logged into the phone queue and adhere to the Call Intake, Escalation Process, and all other established departmental processes and procedures, and quality assurance standards.
- Demonstrate empathy for clients and act as their advocate
- Serve as the voice of the customer by escalating issues and feedback through appropriate channels.
- Maintain a high degree of confidentiality of client information, data provided by clients and all EP proprietary information such as computer programs and databases.
- Minimum 6 months of Contact Center/Customer Service Experience
- High school diploma or equivalent
- Prior experience in a support call center environment preferred
- Proficiency with Windows and Mac
- Proficient in Microsoft Word, Excel, Outlook
- Excellent organizational and time management skills to ensure clients are responded to and cases are resolved in a timely manner
- Demonstrate customer service orientation with problem solving and diplomacy skills, leveraging the ability to diffuse escalated client situations through high level problem solving
- Excellent written and verbal communication skills, with ability to deliver information in a clear, professional and concise manner
- Ability to actively and effectively listen to understand and build trust with clients
- Emotionally intelligent and ability to handle cases with empathy
- Troubleshooting skills and analytical thinking
- Ability to work independently and proactively with minimal supervision on the issues of expected complexity for your level
- Ability to collaborate and effectively work with other departments
- Ability to multi-task as well as handle multiple client issues at a time
- Excellent organizational and time management skills
Job Summary
Temporary
Business Services
$41k-52k (estimate)
07/03/2024
08/09/2024
ep.com
BURBANK, CA
1,000 - 3,000
1976
MARKHAM L GOLDSTEIN
$50M - $200M
Business Services
Related Companies
About Entertainment Partners
Entertainment Partners (EP) is the global leader in entertainment payroll, workforce management, residuals, tax incentives, finance, and other integrated production management solutions with 15 offices in the U.S., Canada, London, and Tokyo. Currently on a mission to digitize the paper-heavy back office processes, EP is the production partner in the evolution of the entertainment industry. EP collaborates with its clients to help them produce the most cost-effective and efficient film, television, digital, and commercial projects. Its accounting systems and Movie Magic Budgeting and Scheduling... programs are the industry standards. EPs Production Incentives group is the industrys most experienced incentives team, assisting productions all over the world. In addition, casting and payroll for background actors is handled through its legendary Central Casting division, a Hollywood icon since 1925.
More
Show less
Similar Jobs
Popular Articles
