9 Customer Service Representative (Call Center) Jobs in Wadsworth, OH
Enthusiast Auto Holdings is Hiring a Customer Service Representative (Call Center) Near Wadsworth, OH
Full-time
ECS Tuning, a worldwide retailer of automotive parts and accessories, is looking for candidates to join our team, serving customers in our Inbound Call Center Customer Service Department. Our success is driven by an energetic group of associates focused on providing world class service to our customers by living through our values of Communication, Transparency, Collaboration, Trust and Respect.
- $500 Employee Referral Bonus Awards
- Monthly employee recognition awards of Visa gift cards
- Company double-digit revenue growth
- Opportunities for advancement
- Enjoyable work environment
Daily Tasks:
- Serving our customers well by offering a best-in-class experience
- Call Center Tasks - handling inbound phone calls, chats and emails
- Resolving customer order issues (Returns, warranty, tech support)
- Order Verification and Payment Support
- Data entry
- Other tasks as necessary
- Providing every customer with a best in class experience!
- Living by our values in all that you do.
- Communication - Transparency - Collaboration - Trust - Respect
- Ensuring that we make lasting, positive impressions with every customer that we interact with to drive brand loyalty and trust.
- Maintaining Contact Center goals:
- 1.5% Abandon rate (phones)
- 30 second wait times (phones)
- 3-hour response times (email/indirect messages)
Preferred Qualifications:
- 1-2 years of related Customer Service experience
- Excellent internet computer skills
- Excellent problem solving and organizational skills
- Basic vehicle knowledge
17.50
Job Summary
Full Time
$34k-43k (estimate)
06/26/2024
07/14/2024
WADSWORTH, OH
25 - 50
2019
IMRAN JOOMA
<$5M
Related Companies
The following is the career advancement route for Customer Service Representative (Call Center) positions, which can be used as a reference in future career path planning. As a Customer Service Representative (Call Center), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative (Call Center). You can explore the career advancement for a Customer Service Representative (Call Center) below and select your interested title to get hiring information.
