Customer Service / Consultant Support Representative at Scentsy in Meridian, Idaho, United States Job Description Customer Service / Consultant Support Representative Meridian, ID ( - Consultant Support Description Are you a customer service superstar in search of a job that has a consistent schedule and great benefits? Scentsy is hiringEnglish speaking and Spanish bilingualCustomer Service Representativesto support our independent sales consultants & customers What's in it for you? We providemedical,dental, andretirement benefits(401k matching),free on-site gym, and adiscount for all the food in our cafeteria(our favorite benefit) Let's get these details out of the way This position is worked in-office, not remote Shift:Full-Time: M-F 12:30pm-9:00pm orPart-Time: M-F 4:30pm-9:00pm Training Schedule:For the first 4 weeks on the job, your schedule will be 8:00 a.m. - 4:30 p.m. Pay: $15.50/hour $1.25/hour differential (which starts after training) Start date: Monday, January 22, 2024 What does a Customer Service Representative do every day? (Check out the video for an inside look with a real team member) You will be answering questions and solving problems for our independent sales consultants and/or customers by: Answering 35-45 phone calls per shift Responding simultaneously to multiple chat messages; around 40-50 per shift Replying to email inquiries Providing GREAT customer service What should I be able to do to be awesome at this job? Work with technology Be comfortable using multiple software platforms at one time Solve problems and know when to ask for help (if you can't solve the problem) Be positive and upbeat both over the phone and through written communication Not take things personally; sometimes people get upset, but just know that they aren't upset at you This is just part of customer service. Sounds great, what's next? Submit your application Complete a grammar/ written assessment (don't worry, it isn't that scary) If you pass the assessment, we'll reach out to schedule an interview on Wednesday, January 3, 2024 If selected to move forward, your anticipated start date would be January 22, 2024 To view full details and how to apply, please login or create a Job Seeker account