The Practice Support Specialist is responsible for working with operational leadership, physicians, and other partners to execute functions aimed at promoting quality goals and effective coordination of care. The Practice Support Specialist will focus on identifying gaps in care, completing pre-visit documentation, and obtaining necessary care information to better support care teams and create a more efficient patient experience. This position, working collaboratively as part of a multi-disciplinary team, will focus on quality, cost, and utilization initiatives that improve patient outcomes, reduce healthcare costs, and enhance patient and provider experiences.

Gathers information in support of provider, medical record documentation, upcoming appointment, and external sources for the non-provider portions of preventive wellness services for identified patient populations.
Preparesfor patients visits by reviewing the electronic health record for specific data to improve the accuracy of the data set in the medical record.
Conducts telephonic outreach to administer pre-visit, wellness visit and social determinants of health questionnaires and
assessments within established time frames prior to upcoming appointments.
Gathers and documents demographic data from members prior to the visit, making appropriate revisions in the medical record as
needed.
Properly engages with patient to confirm medical, family, and social history details, documenting changes, and updates when
appropriate.
Completes medication review with the patient and completes sufficient documentation, providing alerts within the medical record
for providers to manage and reconcile at the upcoming visit.
Ensures documentation in the electronic medical record is timely, up to date, and accurate prior to the visit to aid in a smooth and
engaging visit.
Obtains health maintenance documents from external sources and completes proper workflows for record maintenance and care
team communication as per Orlando Health protocols.
Assists with scheduling outpatient visits and follow-up appointments as needed.
Proactively outreaches to patients with validated gaps in care and facilitates appropriate next steps to resolve outstanding care
needs.
Educates member on gaps in care and assists with scheduling provider appointments to ensure care needs are properly managed.
Provides patients and family members with education focused on prevention, wellness, and patient involvement when managing
care needs and navigating follow up care.
Works in conjunction with providers and risk adjustment coders to address gaps in coding and ensure diagnosis codes are properly
captured, problem lists are updated, and the medical record reflects proper documentation prior to the appointment.
Coordinates with care management, primary care teams, and community partners to connect the patient with resources to address social determinants of health and unmet needs for at-risk patients. Qualifications:

Education/Training
High school diploma or equivalent.
Successful completion of Medical Assistant training from an approved technical school required.
Graduate from an approved school of nursing (LPN) preferred.

Licensure/Certification
Maintains current certification as a Medical Assistant or current nursing license in the State of Florida renewed every two years.

Experience
One (1) year experience as a Medical Assistant, Paramedic, Licensed Practical Nurse, Allied Health Professional, Nursing Assistant or related health care role in value-based care or primary care physician offices required.