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Enumerate is looking for a Support Supervisor to join our team!
As part of our commitment to providing the best community association management software, Enumerate places a strong emphasis on exceptional customer support.
In this role, you will be leading and guiding our customer support team to ensure we deliver outstanding service to our clients.
You’ll be responsible for overseeing a team of 7 support representatives - providing training, resolving escalated customer inquiries, and developing procedures to enhance productivity and performance.
This role is remote, based around the EST / CST time zones. Targeted compensation is $50-60k, depending on experience.
You should have
Culture
Why Enumerate
Our team is changing the face of the HOA Property Technology space as a trusted industry leader for over 30 years. Today, our products enable over 1,500 of the highest-caliber property management companies in the world to grow and protect their organizations.
We are a five-time winner of FLCAJ’s Readers Choice Awards for our solutions and support.
Our approach to work is proactive, collaborative, and committed and our team of 140 are truly passionate about creating a best-run company internally just as we create best-run Property Management Companies for our customers.
Learn about our Core Values here.
We offer a full slate of benefits, including competitive salaries, medical (including a $0 option for employees), dental, vision, life and disability coverage, paid vacation, paid holidays, tuition reimbursement, $1,000 employee referral program and a 401(k) plan.
When possible, we also like to offer fun in-person perks like pet-friendly offices, paid food trucks and company outings.
We have offices in Clearwater, FL (near Tampa), Fort Lauderdale, FL, Knoxville TN, and Mission Viejo, CA (an hour outside LA), plus a few fully remote team members across the US.
We are an equal opportunity employer. We value each team member for their skills, experience and unique perspectives. This is a principle embodied in the way we do business, our policies, and is visible in our results.
Come join us and find out what the best work of your career could look like here at Enumerate.
Responsibilities
What you’ll do
Track and Report Performance : Measure support team performance against objectives and goals, including quality, first response times, and customer satisfaction.
Generate and analyze performance reports.
Requirements
Two years of customer support experience
Two years of experience coaching peers or subordinates
Authorized to work in the US without sponsorship
Requisition #cm0bcrcsu05s30pnqw95eanw5
Last updated : 2024-08-27
Full Time
$71k-93k (estimate)
08/29/2024
09/13/2024
e-numerate.org
Slough
<25
The job skills required for Support supervisor include Leadership, Coaching, SOP, Customer Support, Teamwork, etc. Having related job skills and expertise will give you an advantage when applying to be a Support supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Support supervisor positions, which can be used as a reference in future career path planning. As a Support supervisor, it can be promoted into senior positions as a Sales Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support supervisor. You can explore the career advancement for a Support supervisor below and select your interested title to get hiring information.