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EOS Hospitality is Hiring a Guest Experience Agent Near Austin, TX
Job Details
DescriptionAs a standard hospitality expectation, this position requires availability Friday through Sunday, during weekends, holidays, and some evenings.
Knowledge
Lake Austin Spa Resort offers all-inclusive vacation packages, which include accommodations in one of 40 charming lakeside guest rooms across 12 landscaped grounds, three gourmet meals daily, indoor and outdoor fitness activities and classes, and a selection of more than 100 spa and body treatments in the 25,000-square foot spa.
What makes Lake Austin Spa Resort an incredible, rewarding place to work? It's the talented team, community, tranquil surroundings, and, most importantly, the ability to care for and provide exceptional service to our guests.
What We Believe
Lake Austin Spa Resort is an EOE/M/F/D/V and eVerify Employer.
DescriptionAs a standard hospitality expectation, this position requires availability Friday through Sunday, during weekends, holidays, and some evenings.
- Greet guests immediately with a sincere, friendly welcome. Using a cheerful, clear voice, address guests by name and listen carefully to understand requests
- Promptly answer the telephone within three rings, using a name and a pleasant, clear tone
- Assist with parking vehicles (must have a valid, clear driver's license), and guest luggage upon check-in/out
- Maintain a thorough knowledge of the entire resort, including the spa
- Escort guests to rooms and assist them with luggage and bags
- Ensure all guest requests during the stay are completed promptly and satisfactorily
- Responsible for the proper operation of security gates according to resort procedures
- Receive, log, and deliver packages from UPS, FedEx, etc.
- Arrange for guest transportation as needed.
Knowledge
- Knowledge of effective customer service techniques and skills.
- They are skilled in using a calculator, copier, and personal computer. Confident with entry-level Microsoft Office skills.
- Ability to deal with external and internal customers, collect information, and resolve conflict using patience, tact, and diplomacy
- Ability to stand for long periods, carry luggage, and drive a vehicle safely
- Ability to work in the Texas weather - summer heat and winter cold
- Must be able to lift up to 50 lbs.
- High school diploma or equivalent.
- Prior customer service or hospitality experience preferred.
- Valid TX driver's license with a clean record.
Lake Austin Spa Resort offers all-inclusive vacation packages, which include accommodations in one of 40 charming lakeside guest rooms across 12 landscaped grounds, three gourmet meals daily, indoor and outdoor fitness activities and classes, and a selection of more than 100 spa and body treatments in the 25,000-square foot spa.
What makes Lake Austin Spa Resort an incredible, rewarding place to work? It's the talented team, community, tranquil surroundings, and, most importantly, the ability to care for and provide exceptional service to our guests.
What We Believe
- Shared accountability
- Humility and kindness
- Creative problem solving
- Collaboration & community
- Do well and do good
- Wellness Classes
- Growth Opportunities
- Employee Discounts
- Employee Recognition
- Complimentary Classes
Lake Austin Spa Resort is an EOE/M/F/D/V and eVerify Employer.
Job Summary
JOB TYPE
Part Time
SALARY
$37k-47k (estimate)
POST DATE
05/17/2024
EXPIRATION DATE
07/02/2024
Show more
The following is the career advancement route for Guest Experience Agent positions, which can be used as a reference in future career path planning. As a Guest Experience Agent, it can be promoted into senior positions as a Customer Experience Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Experience Agent. You can explore the career advancement for a Guest Experience Agent below and select your interested title to get hiring information.
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