Full Time | IT Outsourcing & Consulting2 Months Ago
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Epam Systems is Hiring a Junior Service Desk Specialist Near Georgia, GA
DescriptionWe are looking for a Junior / Middle Service Desk Specialist to strengthen our team in providing end-user support to EPAM’s clients. Currently, we support 20 global clients representing various industries: Healthcare, E-commerce, Retail, Travel, and Technology. Our team acts as a single point of contact for user requests and queries related to the applications and systems supported. What You’ll Do
Work with incidents: recording, classification, initial triage, resolution, recovery, and closure
Monitor the status and progress toward resolution of all open incidents
Keep affected users informed about progress
Detect potential trends and liaise with problem management where applicable
What You Have
Knowledge of e-mail correspondence and phone etiquette
Flexibility to use the MS Windows suite
English level: B2 and higher, both written and spoken
Expertise in ITIL event and incident management processes
Nice to have
Novice knowledge of Linux
Understanding of basic networking terms
Familiarity with Android / iOS general interface and features
Cloud Infrastructure knowledge
We Offer
We connect like-minded people :
Delivering innovative solutions to industry leaders, making a global impact
Enjoyable working environment, whether it is the vibrant office or the comfort of your own home
Opportunity to work abroad for up to two months per year
Relocation opportunities within our offices in 50 countries
Corporate and social events
We invest in your growth:
Leadership development, career advising, soft skills and well-being programs
Certifications, including GCP, Azure and AWS
Unlimited access to LinkedIn Learning, Get Abstract, O'Reilly, Cloud Guru
Free English classes with certified teachers
We cover it all:
Participation in the Employee Stock Purchase Plan
Monetary bonuses for engaging in the referral program
Comprehensive medical & family care package
Five trust days per year (sick leave without a medical certificate)
Benefits package (sports activities, a variety of stores and services)
About EPAM
EPAM Georgia is a team of innovators united by a passion for technology. The dynamic and inclusive culture we embrace helps positively impact our communities, customers, and employees. Here you will collaborate with multi-national teams, contribute to numerous cutting-edge projects, deliver the most creative solutions, and have an opportunity to learn. Our people are at the heart of our success, and we are proud to provide talents with a solid ground to develop and grow