WHO WE ARE

Epic Aircraft, based in beautiful Bend, Oregon, is the leading designer and manufacturer of high-performance, all-composite, six-seat single-engine turboprop aircraft. We're seeking talented and creative individuals who are interested in pursuing a career in the aerospace industry.

WHAT YOU'LL DO

The primary role of the Flight Training Coordinator is to manage the administrative and logistical aspects of Epic Aircraft's Flight Training department. This position also supports the aircraft delivery process by providing backup support as needed. This role works directly with the Flight Training department and will cross-collaborate with the Aircraft Delivery department. This position is well suited for someone who is passionate about process, customer service, and general aviation and thrives in a dynamic environment. The role is instrumental in fostering an informative and welcoming atmosphere, ensuring all logistical and administrative needs are met with the highest standards.

Duties Include:

• Primary point of contact for training. Secondary point of contact for delivery inquiries via email and telephone
• Maintain proactive and ongoing communication with customers to provide up-to-date information on training events and to coordinate the completion of aircraft delivery documents
• Address customer needs during visits, ensuring a comfortable, fun, and professional experience
• Coordinate the scheduling of training events in alignment with aircraft availability, delivery, and maintenance schedules
• Manage the training calendar and instructor schedules, including contracting and scheduling of external instructors
• Oversee the entry and maintenance of training data within Epic’s CRM software and learning management system
• Ensure training events are supported by appropriate insurance documentation
• Facilitate regular updates with instructors to monitor and report on training progression
• Maintain and update a database of instructor and trainee qualifications and training records
• Preparation and distribution of training materials
• Assist with the filing and organization of customer paperwork and aircraft documents, including subscription and warranty registration, as well as FAA documentation for new aircraft
• Assist with weekly updates to customers on the progress of their aircraft
• Develop, distribute, and manage customer satisfaction surveys and feedback programs
• Engage with customers through various communication channels, including phone, email, text, and chat, to address inquiries and coordinate with internal departments and external vendors
• Occasionally provide coverage for the front desk and lobby area
• Coordinate catering and accommodations for training sessions
• Manage inventory and stocking of snacks and supplies for the training and delivery center
• Handle the preparation and distribution of training materials, including printing and shipping to participants
• Assist with the preparation and assembly of comprehensive “fly-away” kits for each new aircraft delivery
• Assist with the logistics and coordination of aircraft delivery on delivery day
• Continuously assess and improve the training administration processes, leveraging IT tools
• Customizing and enhancing functionalities and process automation
• Integrating CRM software with learning management systems, and document storage and tracking software

WHAT YOU BRING TO THE TEAM 

• 2 years of experience working in a similar training / administrative role
• Aviation background or experience is preferred
• Extensive customer service experience is preferred
• High School Diploma or equivalent
• Basic computer skills, typing, email, Microsoft and Google suites
• Proficiency in CRM systems, preferably HubSpot, and familiarity with learning management systems
• Proficient with Microsoft Office suite, Google Workspace, and PDF software
• Professional appearance and excellent customer service skills
• Good problem-solving skills and ability to work well within a team
• Passionate about general aviation and excited to experience Epic Aircraft products
• Ability to manage multiple tasks and prioritize effectively
• Authorized to legally work in the U.S. for any company without sponsorship now or in the future

WHAT'S IN IT FOR YOU 

• Mid-level Training Coordinator position
• On-the-job training and advancement opportunities
• Three weeks of paid time off (Includes a Paid week Off Between Christmas and New Year)
• Seven paid holidays
• Discretionary year-end Bonus
• 100% paid health, vision, and dental benefits for employees & 50% for dependents
• 401K retirement plan with a 3% matching program
• Pay Increases based on performance
• Friendly team environment and fun company events