WHAT MAKES US EPIC?
At the core of Epic's success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it's building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we're always innovating.
Being Epic means being a part of a team that continually strives to do right by our community and users. We're constantly innovating to raise the bar of engine and game development.
IT
What We Do
Create and maintain a proactive and stable IT environment as well as provide IT support to our Epic people. You will be empowered to shape processes that deliver optimized IT service across our business. Work with emerging technologies while enabling IT success for everyone.
What You'll Do
Our Media Systems Engineering team is embedded in the Media and Projects Engineering (MPE) group at Epic Games. Our team is globally responsible for the design, integration, and maintenance of the media & av system infrastructure at Epic Games. This role's primary focus is service and support of the content review rooms, recording studios, editorial suites, conferencing systems, broadcast streams, virtual production, and capture systems support.
In this role, you will

• Maintain integrated A/V systems including hardware, soft codecs, and control systems
• Provide maintenance and support for conference and content review rooms
• Day-to-day site support in local Epic Games facility as well as engineering support for MSE in the greater region in partnership with existing MSE resources
• Troubleshoot system failures and provide break/fix support
• Provide front-line response for emergency requests for professional, consumer A/V systems, and in-house developed technologies
• Event support including live sound reinforcement, videoconferencing, and streaming content
• Maintain and organize engineering labs and storage
• Provide general administrative support, asset management, data entry, and documentation updates
• Ship and receive A/V hardware for inventory and repair
• Assist with the day-to-day support of the MPE team, including special projects and Event-Tech as a local resource to the site
• Integration of new systems ensuring enterprise-wide standards are met and maintained across Epic locations
• Some travel is required as needed and could be for extended periods of 1-2 weeks at a time

What we're looking for

• Minimum of 5 years working on a tech team, with a heavy concentration on A/V support and integration
• Experience reading and creating signal flow diagrams, cable termination types, and compatible signal conversions in video and audio
• Working knowledge of video and audio signals, with a clear understanding of sampling rate, frame rate, frame resolution, etc.
• Experience with A/V systems such as Zoom, Dante, and Q-Sys
• Strong on-the-spot troubleshooting skills
• Friendly and patient customer service skills - able to be the positive face of the MSE Team
• Flexible nature with the ability to prioritize and handle multiple tasks & activities simultaneously
• Strong administrative and communication skills, attention to detail, and follow-through
• Strong self-starter with the ability to work independently
• Ability to lift heavy equipment (50 lbs)
• Preferred: Basic knowledge in the use of equipment such as voltage meters, soldering iron, crimping tools, RTA mic/systems, and Colorimeters, Basic construction skills a plus (ex. wall mounting displays/projector mounts), Basic Networking experience

EPIC JOB EPIC BENEFITS = EPIC LIFE
Our intent is to cover all things that are medically necessary and improve the quality of life. We pay 100% of the premiums for both you and your dependents. Our coverage includes Medical, Dental, a Vision HRA, Long Term Disability, Life Insurance & a 401k with competitive match. We also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents. Throughout the year we celebrate our employees with events and company-wide paid breaks. We offer unlimited PTO and sick time and recognize individuals for 7 years of employment with a paid sabbatical.
ABOUT US
Epic Games spans across 19 countries with 55 studios and 4,500 employees globally. For over 25 years, we've been making award-winning games and engine technology that empowers others to make visually stunning games and 3D content that bring environments to life like never before. Epic's award-winning Unreal Engine technology not only provides game developers the ability to build high-fidelity, interactive experiences for PC, console, mobile, and VR, it is also a tool being embraced by content creators across a variety of industries such as media and entertainment, automotive, and architectural design. As we continue to build our Engine technology and develop remarkable games, we strive to build teams of world-class talent.
Like what you hear? Come be a part of something Epic!
Epic Games deeply values diverse teams and an inclusive work culture, and we are proud to be an Equal Opportunity employer. Learn more about our Equal Employment Opportunity (EEO) Policy here.
Note to Recruitment Agencies: Epic does not accept any unsolicited resumes or approaches from any unauthorized third party (including recruitment or placement agencies) (i.e., a third party with whom we do not have a negotiated and validly executed agreement). We will not pay any fees to any unauthorized third party. Further details on these matters can be found here.