2 Support Liaison Jobs in Castle, PA
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Support Liaison
$43k-54k (estimate)
Full Time | Insurance
1 Month Ago
EPIC Insurance Brokers & Consultants is Hiring a Support Liaison Near Castle, PA
Roles And Responsibilities
- Work with Business units on installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software.
- Work with Business Units to ensure incoming/existing team members are appropriately set up with software, hardware
- Escalates incidents and questions to appropriate Business Units.
- Contributes to the improvement and enhancement of processes and procedures. (Knowledgebase articles- KB)
- Train staff in Business Units on software and systems used by the company.
- Deploy support tools to systematically trace sources of error or technical failure.
- Responds to incidents in a timely manner with an appropriate level of urgency.
- Minimize interruptions in customers’ ability to carry out critical business activities
- Support team’s abilities and functions through positive customer relations.
- May assist in administration and maintenance of network infrastructure components.
- May assist in installation, maintenance, troubleshooting and repair of office telephony systems.
- May Assist in disconnecting, moving and reconnecting desktop technology hardware for single user, multi-user and office moves
- Gain additional knowledge through interaction with other Business Units
- College degree in Information Systems, Computer Science or related field or equivalent experience.
- Proficiency in Microsoft Windows Operating Systems, Microsoft Office products, Ring Central, Last Pass, Sharefile, Applied Epic, Salesforce, Calendly, Hubspot,
- Ability to work with relational database and understand the relationship of data
- Familiarity with data analytics
- Ability to perform advanced reporting using Microsoft Office product, Power BI
- Organizational skills, attention to detail, ability to prioritize in a changing environment
- The desire and ability to learn software programs, troubleshoot and solve problems creatively
- Strong verbal and written communication skills; people skills
- Ability to work independently and as part of a team
Job Summary
JOB TYPE
Full Time
INDUSTRY
Insurance
SALARY
$43k-54k (estimate)
POST DATE
05/26/2024
EXPIRATION DATE
07/18/2024
WEBSITE
epicbrokers.com
HEADQUARTERS
IRVINE, CA
SIZE
1,000 - 3,000
FOUNDED
2007
CEO
DAN RYAN
REVENUE
$500M - $1B
INDUSTRY
Insurance
Related Companies
About EPIC Insurance Brokers & Consultants
We are a unique and innovative retail risk management and employee benefits insurance brokerage and consulting firm, founded in San Francisco, California in 2007 with offices and leadership across the country. EPIC Insurance Brokers & Consultants has a depth of industry expertise across key lines of insurance, including risk management, property and casualty, employee benefits, unique specialty program insurance and private client services
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