Please note that this position is based on our campus in Madison, WI, and requires relocation to the area. We recruit nationally and provide financial relocation assistance.
The Customer Success Programs team oversees the design and execution of programs that encourage Epic customers to adopt best practices in software use and support. These programs span all areas of Epic’s products and services, so coordinating across many Epic developers, support teams, and executives is a critical part of our work, as is interfacing with Epic customers on the details of the programs.
The Program Manager role is responsible for coordinating the annual design and weekly administration of a series of customer-facing programs, such as

• Assisting our customers in identifying the features they have enabled, helping them to leverage Epic software effectively and prioritize their goals
• Grants from Epic to health systems, totaling tens of millions of dollars across dozens of participating customers each year

More than just important work.
Epic is located in Madison, Wisconsin, a city regularly ranked as one of America's best places to live. Epic's environment is one of continuous learning; you'll have access to opportunities to expand your skill set and share your knowledge with others. We offer comprehensive benefits to keep you healthy and happy as you grow in your life and career, and your merit-based compensation will reflect the impact your work has on the company and our customers. You'll also be eligible for annual raises and bonuses, as well as stock appreciation rights, which give you an even greater stake in the success of Epic and our customers. Epic is an Equal Opportunity employer. We seek diverse perspectives, backgrounds, and experiences in our mission to improve healthcare. Research has shown that job-seekers who are women, LGBTQ , or members of the global majority are less likely to apply for roles they don't seem completely qualified for, so we encourage all who are interested to apply. Please see our full non-discrimination statement at https //careers.epic.com/EEO.

• Bachelor's degree preferred, but not required
• Strong attention to detail, organization, and communication
• Ability to self-manage and problem solve
• Relocation to the Madison, WI area. Reimbursement is available for non-local candidates living within 3 hours of our campus
• COVID-19 vaccination